MeiVac MAK 1.3 inch, Руководство по эксплуатации и техническому обслуживанию владельца

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Claims & Returns
Shipping and Handling Claims
Purchaser should inspect the product carefully as soon as it is received and test it in accordance with any
instructions that may be provided. If damage is noted, or the product fails to operate properly as the result
of shipping or handling damage, a claim should be filed with the common carrier and a copy forwarded to
MeiVac or its distributor. MeiVac or its distributor will not recognize any claim for equipment damaged as a
result of shipping or handling damage if the claim is submitted more than thirty days after MeiVac’s or its
distributor’s shipment of the product. Failing to report any damage within this period shall be considered an
acknowledgement by Purchaser that the product was received undamaged.
Warranty Claims
For a warranty claim to be valid, it must:
•
be made within the applicable warranty period,
•
include the product serial number and a full description of the circumstances giving rise to the claim, and
•
have been assigned an RMA number (see Authorized Returns ) by MeiVac or its distributors.
Purchaser’s exclusive remedy and MeiVac’s sole responsibility under the Warranty set forth herein is the
repair or replacement of the defective product, at MeiVac’s option. Purchaser shall reimburse MeiVac for
the repair of any returned product determined by MeiVac not to be defective or to have been damaged by
misuse, abuse or unauthorized repair. All warranty work will be performed at an authorized MeiVac service
center.
Purchaser is responsible for obtaining authorization (see Authorized Returns ) to return any defective units,
prepaying the freight costs, and ensuring that the units are returned to the location identified by MeiVac on
the RMA. Provided the work required on the unit is covered under the Warranty, MeiVac will replace the af-
fected unit or repair it at no charge to Purchaser. On completion of said repair or replacement, the unit will
be returned (freight prepaid) to the Purchaser. Whoever ships the unit (either Purchaser or MeiVac) will be
responsible for properly packaging and adequately insuring it.
Authorized Returns
Before returning any product for any reason, Purchaser shall call MeiVac or its distributor and discuss the
reason for return. Be prepared to give the serial number of the unit. This consultation call shall be at no
charge to the Purchaser and will allow MeiVac or its distributor to determine if the unit must actually be re-
turned for a problem to be corrected. If it is determined that the unit needs to be returned a
Return Material
Authorization ( RMA ) number will be issued. This RMA number must be referenced on all paperwork asso-
ciated with the return, and be prominently displayed on the outside of any packaging that the unit is being
returned in.
Units that are returned without MeiVac’s or its distributor’s authorization will be held by MeiVac or its dis-
tributor until such time as Purchaser can identify the reason for the return, after which, action deemed ap-
propriate by MeiVac or its distributor (including return of the unit to Purchaser freight collect) shall be taken.
Terms governing all products sold by US, a Division of MeiVac are the MeiVac Terms and Conditions of
Sale. These can be found on the MeiVac web site (
www.meivac.com ), the US web site ( www.us-
incorp.com ) or obtained from your local representative.
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