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"HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core\Path". The file named
"Path" should have it's "data" be the location of the "Instaide.dll". If this is not where
"Instaide.dll" is, make a copy to put in the aforementioned directory.
Q
I get the following error message "textframe (unknown member): Invalid request. This type of
shape cannot have a TextRange -XXXXXXXXXX"
A
The main cause of this error seems to be slide content that is partially on/partially off of one or
more slides. Often this is due to an empty text box or some objects that are grouped. This has
been fixed in Version 1.21 of the Presenter-to-Go PC software, available for download by
registered users at http://www.presenter-to-go.com/support/softdownload.html
Q
Can I display the content of my Visor screen?
A
Yes, using the MARGI Mirror Application.
Q
Does the Presenter-to-Go software work on Mac OS 8.5?
A
Yes, the software works on Mac OS 8.5 and higher, excluding OS X.
Q
My Visor, Presenter-to-Go module and secondary display are all powered and connected but I
cannot view my presentation on the display. When I click on the “Information” button, it says
there is “No Display Detected”.
A
This is due to a missing EDID. Either the EDID is corrupt or absent, so the module has no way to
identify the display. If the display offers 1024x768 support, even without the EDID, the
presentation may still run at the default of 1024x768 at 60Hz.
Q
I get the following error in the logs: "ERROR: unable to write record data to device for file
<FILENAME>"
A
This is due to a conflict with InstallBuddy. BlueNomad has rectified the conflict in the most
recent release of InstallBuddy.
Q
When I try to use Presenter-to-Go in "Adobe Acrobat" the file output is not properly situated on
the page.
A
Files being converted in "Acrobat" must have been originally exported to "Acrobat" with their
page setup as landscape.
Q
When I try to use Presenter-to-Go with Crystal Graphics plug-ins, the program hangs in mid-
conversion.
A
At this time, the Presenter-to-Go compression/conversion software does not function with
Crystal Graphics plug-ins. This issue will get fixed in the next release.
Q
How do I know if my presentation is too big to move to my Visor?
A
If you try to download a presentation to your Visor that is too large, you will receive an error
message informing you that there is not enough memory to perform the function. Also, from the
main screen on your Visor, you can hit your menu button and select "info" to see the available
space on your Visor. To find out the size of the file you want to HotSync, you can go into the
"Presenter-to-Go" folder under "Program Files" and enter the "Archive" folder. Then look for the
name of the presentation that you'd like to move, and you can see the size of the .pdb file.
Q
How do I remove a file from the hotsync bin?
A
To remove file from hotsync bin: run the Palm Desktop Install Tool
(Start\Programs\Palm Desktop\Install Tool)
then select user then select offending file and click Remove...
