36
14. Troubleshooting
Frequently Asked Questions
Q
Does Presenter-to-Go work with all Handspring Visor models, including the Visor Edge?
A Yes
Q
On which operating systems will the Presenter-to-Go PC software work?
A
The Presenter-to-Go PC software may be used on PCs running Win 98, Win 98SE, Win ME,
Win 2000 and Mac OS 8.5 and Higher, excluding OS X.
Q
Is there a Windows NT version of the Presenter-to-Go PC software?
A
NT software should be available by the end of 2001.
Q
How much memory space do slide presentations take?
A
That depends on the complexity of the slide. The Presenter-to-Go PC software is optimized for
use with presentations that are mainly text and charts or graphs. Presentations of this nature
should compress by about 65% or more. Presentations that contain photographic images,
especially jpeg images that cover more than 60% of the slide area, may actually convert to a .pdb
file that is larger than the original .ppt file. This is due to the nature of the conversion process,
which was developed to function within the limitations of the Visor processor. Keep in mind that
presentations may be stored in the Visor's memory or a flash memory module. Also, if at all
possible, do not use textured backgrounds or gradients. Instead use solid or simple backgrounds.
Recommended PowerPoint templates include; Capsules, Straight Edge, Blends, Dad's Tie,
Blueprint and Ribbons.
Q
Will I get color slides, even if my Visor is a Black and White display model?
A
Yes, you will get 256 colors. Some pictures with thousands of shades of colors will not be as
detailed, but standard graphics will look fine.
Q
What features in PowerPoint are not supported by Presenter-to-Go?
A
Presenter-to-Go does not support any slide-ins, builds, transitions, animation, motion, audio, or
video features found in PowerPoint. Your slides need to be static.
Q
When I try to move a presentation to the module’s memory, I get a message saying there is not
enough room.
A
First, if you have not yet deleted the “Quickstart Tutorial”, do so. It can always be viewed on the
Presenter-to-Go website. Secondly, although there is 2MB of flash memory on the module, due
to the space taken up by the Presenter-to-Go application and other related files, there is actually
only 1.65MB of space available. If your .pdb file is arger than this, it will have to reside in the
Visor’s memory.
Q
The Presenter-to-Go Desktop doesn't see my Palm Desktop users and as a result I can't queue
any presentations. When I try to "Add Users" using the "Change Users" feature it says "List of
available users is empty", which means it doesn't see the user from my Palm Desktop. How do I
make the Presenter-to-Go Desktop recognize me?
A
One cause of this problem may be that the "Instaide.dll" is missing or was deleted from the
directory where the palm desktop was installed. Perform a "Find File" on "Instaide.dll". Then
check the path in the registry. To do this, start DOS. Enter "regedit" and click "OK". Go to
