Malibu Boats Response TXi, Руководство пользователя

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Section 8. Customer Satisfaction Procedure
Section 8.1. Warranty Claim Procedure.
To obtain warranty service and/or repairs, the following steps
are required:
(a) Notify a service facility or dealership authorized by Malibu
Boats to perform service or repairs to Malibu Boats, Monsoon
Powertrains and/or Malibu Trailers (“Authorized Service Dealer”)
or Malibu Boats, Monsoon Powertrains and/or Malibu Trailers of
the substantial defect in materials or workmanship attributable
to Malibu Boats, within thirty (30) days of discovery of the defect
(which must be in the applicable Coverage Period);
(b) Promptly schedule an appointment with and deliver the Malibu
Boat, Monsoon Powertrain and/or Malibu Trailer to an Authorized
Service Facility for repairs. Warranty service must be performed
by Malibu Boats or an Authorized Service Dealer. For assistance
in locating an Authorized Service Dealer, please visit www.
Malibuboats.com, select the “Find a Dealer” tab, and utilize Malibu
Boats’ Dealer Locator, or call Malibu Boats at (865) 458-7110;
* Malibu Boats reserves the right to require further evaluation and/
or information regarding a warranty claim against a Malibu Boat,
Monsoon Powertrain and/or Malibu Trailer prior to its repair as
well as designate the place of repair.
Subject to the terms of this Limited Warranty, any covered Malibu
Boat, Monsoon Powertrain and/or Malibu Trailer or component
part with a substantial defect in materials or workmanship that is
returned to an Authorized Service Dealer during the appropriate
Limited Warranty period will be repaired or replaced, in Malibu
Boats’ sole discretion, without charge to the Purchaser for parts and
labor. This provision is subject to the following terms and conditions:
(a) Malibu Boats shall be obligated only to repair or replace those
items that prove defective, in Malibu Boats’ sole discretion, upon
examination by a qualified representative of an Authorized
Service Dealer or Malibu Boats’ own personnel, as applicable;
(b) Malibu Boats warrants authorized repairs or replacements made
by or on behalf of Malibu Boats, Monsoon Powertrains and/or
Malibu Trailers only for the remainder of the applicable Coverage
Period;
(c) The Purchaser shall be responsible for all costs associated with
the transportation of the Malibu Boat, Monsoon Powertrain and/
or Malibu Trailer, towing bills, trailer or component part(s) to
Malibu Boats’ facility and/or to the Authorized Service Dealer, as
well as for any return transportation.
Note that Authorized Service Dealers, generally, are independently
owned and operated businesses. Malibu Boats does not control the
scheduling of service work. However, if you encounter any material
delays in obtaining service at one of Malibu Boats’ Authorized Service
Dealers, please call Malibu Boats for assistance at (865) 458-7110.
Section 8.2. Direct Contact Information for Warranty Issues.
Boats built in the US:
Malibu Boats
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
Malibu Boats Internet Site: www.malibuboats.com
Boats built in Australia:
Malibu Boats Australia
813 Hope Crt
Albury, NSW 2640
(02) 6040 1174
Malibu Boats Australia Internet Site:
www.malibuboats.com.au
Section 8.3. Procedure Regarding Concerns with Covered Warranty
Repairs.
Concerns related to a Malibu Boat, Monsoon Powertrain and/or
Malibu Trailer can normally be addressed by an Authorized Service
Dealer. If concerns are not satisfied, the following steps should be
followed:
(a) Ask to discuss concerns with a member of the Authorized Service
Dealer’s management. Ordinarily this will be the Authorized
Service Dealer’s service manager or service foreman. If
resolution of the issue is not achieved, request to speak with the
Authorized Service Dealer’s general manager or owner.
(b) If concerns are not resolved by the representatives of the
Authorized Service Dealer, contact Malibu Boats’ Customer
Service Department at the address noted above. Be prepared
to provide the customer service representative with your name,
address and phone number, your boat’s hull identification
number, the Authorized Service Dealer(s) at which the boat has
been serviced, and the nature of the concerns with the boat or
the service. Malibu Boats will thereafter provide assistance to
the boat owner and the Authorized Service Dealer, as necessary,
to attempt to resolve the matter.
Section 8.4. Dispute Resolution.
EXCEPT TO THE EXTENT PROHIBITED BY ANY APPLICABLE
STATE OR FEDERAL LAW, PRIOR TO INITIATING ANY LEGAL ACTION
AGAINST MALIBU BOATS, (1) YOU ARE REQUIRED TO PROVIDE
MALIBU BOATS WRITTEN NOTICE, AT THE ADDRESS ABOVE, OF ANY
SUBSTANTIAL DEFECT IN MATERIALS OR WORKMANSHIP THAT
REMAINS UNRESOLVED TO YOUR SATISFACTION UNDER THE TERMS
OF THE LIMITED WARRANTY; AND (2) TO THE EXTENT PERMITTED BY
ANY STATE OR FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE
DISPUTE SETTLEMENT MECHANISM OR ARBITRATION.
Section 9. Warranty Transfer
Upon the first sale of a Malibu Boat, Monsoon Powertrain and/
or Malibu Trailer that has not been utilized for any Commercial
Purpose by the original, non-commercial, retail purchaser, within
the first sixty (60) months, beginning on the date of the original
retail purchase or the initial use of the Malibu Boat and/or Malibu
Trailer, whichever occurs first, any unexpired Limited Warranty
coverage can be transferred to a second, non-commercial, owner
and remain in effect for the unexpired period (except the Gel Coat
& Powder Coat Limited Warranty, which is twelve [12] months),
and the Structural Warranty, which becomes ten (10) years.
The Limited Warranty on all other components is as previously
identified within this Limited Warranty Statement. This provision
is pursuant to the requirements set forth in the Warranty Transfer
information provided within this Owner’s Manual.
Warranty Transfer
• The boat, engine and trailer (herein called the “boat package”)
may be transferred from the original owner to a second private
156—Warranty Statement