Malibu Boats RESPONSE TXi 2021, Руководство пользователя

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162 Warranty | 2021 OWNER’S MANUAL
the construction or components of any Malibu Boat, Malibu
Drive Train and/or Malibu Trailer at any time, without incurring
any obligation to make the same or similar changes on Malibu
Boats, Malibu Drive Trains and/or Malibu Trailers previously
built and/or sold.
Section 7.4. Other Warranties
Some manufacturers of component parts included in a
Malibu Boat, Malibu Drive Train and/or Malibu Trailer may
provide limited warranties. Please refer to component part
manufacturer’s limited warranty disclosures, if any, for details,
including their terms, conditions and limitations, of which
Malibu Boats makes no representations or warranties.
Among other warranties, note that certain items including,
but not limited to, some drive train parts, Biminis and boat
covers are among those components covered by individual,
separate warranties, which are explained and set forth in
materials supplied by the component part manufacturer. Any
and all claims or defects should be submitted directly to the
manufacturers of those particular component parts.
Section 7.5. No Other Warranties
No oral or written information, advice or communication
of any nature by or from Malibu Boats or its representatives,
employees, dealers, agents, distributors or suppliers shall
create a warranty or in any manner increase or modify the
scope of this Limited Warranty. The repair and/or replacement
of components or parts under warranty does not extend the
warranty period beyond the original expiration date.
Section 8. Customer Satisfaction Procedure
Section 8.1. Warranty Claim Procedure
To obtain warranty service and/or repairs, the following
steps are required:
(a) Notify a service facility or dealership authorized by
Malibu Boats to perform service or repairs to Malibu Boats,
Malibu Drive Trains and/or Malibu Trailers (“Authorized Service
Dealer”) or Malibu Boats, Malibu Drive Trains and/or Malibu
Trailers of the substantial defect in materials or workmanship
attributable to Malibu Boats, within thirty (30) days of
discovery of the defect (which must be in the applicable
Coverage Period);
(b) Promptly schedule an appointment with and deliver
the Malibu Boat, Malibu Drive Train and/or Malibu Trailer to
an Authorized Service Facility for repairs. Warranty service
must be performed by Malibu Boats or an Authorized Service
Dealer. For assistance in locating an Authorized Service Dealer,
please visit www.malibuboats.com, select the “Find a Dealer”
tab, and utilize Malibu Boats’ Dealer Locator, or call Malibu
Boats at (865) 458-7110; and
* Malibu Boats reserves the right to require further
evaluation and/or information regarding a warranty claim
against a Malibu Boat, Malibu Drive Train and/or Malibu Trailer
prior to its repair as well as designate the place of repair.
Subject to the terms of this Limited Warranty, any covered
Malibu Boat, Malibu Drive Train and/or Malibu Trailer or
component part with a substantial defect in materials or
workmanship that is returned to an Authorized Service
Dealer during the appropriate Limited Warranty period will be
repaired or replaced, in Malibu Boats’ sole discretion, without
charge to the Purchaser for parts and labor. This provision is
subject to the following terms and conditions:
(a) Malibu Boats shall be obligated only to repair or
replace those items that prove defective, in Malibu Boats’ sole
discretion, upon examination by a qualified representative of
an Authorized Service Dealer or Malibu Boats’ own personnel,
as applicable;
(b) Malibu Boats warrants authorized repairs or
replacements made by or on behalf of Malibu Boats, Malibu
Drive Trains and/or Malibu Trailers only for the remainder of
the applicable Coverage Period;
(c) The Purchaser shall be responsible for all costs
associated with the transportation of the Malibu Boat,
Malibu Drive Train and/or Malibu Trailer, towing bills, trailer
or component part(s) to Malibu Boats’ facility and/or to
the Authorized Service Dealer, as well as for any return
transportation.
Note that Authorized Service Dealers, generally, are
independently owned and operated businesses. Malibu Boats
does not control the scheduling of service work. However, if
you encounter any material delays in obtaining service at one
of Malibu Boats’ Authorized Service Dealers, please call Malibu
Boats for assistance at (865) 458-7110.
Section 8.2. Direct Contact Information for
Warranty Issues
Boats built in the US:
Malibu Boats
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
Malibu Boats Internet Site: www.malibuboats.com
Boats built in Australia:
Malibu Boats Australia
813 Hope Crt
Albury, NSW 2640
(02) 6040 1174
Malibu Boats Australia Internet Site:
www.malibuboats.com.au
Section 8.3. Procedure Regarding Concerns with
Covered Warranty Repairs
Concerns related to a Malibu Boat, Malibu Drive Train and/
or Malibu Trailer can normally be addressed by an Authorized
Service Dealer. If concerns are not satisfied, the following
steps should be followed:
(a) Ask to discuss concerns with a member of the
Authorized Service Dealer’s management. Ordinarily this will
be the Authorized Service Dealer’s service manager or service
foreman. If resolution of the issue is not achieved, request to
speak with the Authorized Service Dealer’s general manager or
owner.
(b) If concerns are not resolved by the representatives
of the Authorized Service Dealer, contact Malibu Boats’
Customer Service Department at the address noted above.