Operation Manual easyScreen
8508935 Rev. 4
24
04/04/2019
SYMPTOM
POSSIBLE CAUSE
SUGGESTED TROUBLESHOOTING
Screening babies within
a few hours after birth
when the ear canals are
still wet and possibly
occluded with vernix
Wait to screen until at least 12 hours after birth
when it is more likely that the ear canals are
clear.
Environment is too
acousticly noisy
Switch off all sources of acoustic noise such
as TVs, radios.
Ask others in the environment to stop talking.
Ask parents to remove noisy siblings from the
test room.
Close the door to reduce acoustic noise
coming from the hallway or nearby rooms.
Move away from acoustic noise sources such
as air conditioning vents, devices that have
motors that turn on and off.
EarCup
TM
,
BERAphone
®
or eartip
is not applied to the
ear properly
Make sure that the EarCup
TM
or BERAphone
®
ear cushion is surrounding the ear and that
there are not big gaps between the coupler and
baby’s skin.
For eartips make sure that the ear tip is
securely inserted into the baby’s ear canal
Stimulus is not coming
through the transducer
Check the connection of the transducer cable
into the preamplifier; remove it and re-insert it
verifying that it is securely attached.
Check the connection of preamplifier
or the
BERAphone
®
cable to the easyScreen
ABR/OAE connector.
Check the connnection of the insert earphone
cable to the red and blue transducers.
Check the insert earphone adapter to see if it is
cracked or occluded. The insert earphone clear
adapter may need to be cleaned. Refer to the
cleaning instruction that was packaged with the
insert earphones.
Make sure the insert earphone tubes are free
of any crimping or compression; replace the
tube with a new one.
Replace the insert earphone cable with a new one.
Data collection
is stalled in
“Reconnect
Electrode”
message
Electrostatic discharge
event
Stop the measurement and start again.
“Reconnect
Electrode”
message
during testing
Electrode is not
contacting skin
Reapply electrode to prepared skin site.
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