Magma EB3600-AB, Руководство пользователя

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EB3600-AB | Chapter 9 Troubleshooting 134
Computer Doesn’t Detect Expansion Chassis
If the expansion chassis is not visible in your Windows Device Manager, you will need to turn off your
computer (first) and then the Magma Expansion chassis (second) and test all cords and cables to ensure
you have everything connected correctly. If everything seems to be connected correctly, and you are
sure you have applied power correctly (power up the expansion chassis first and then the computer), then
try the following troubleshooting steps:
 Verify that the required LEDs on the backplane of the chassis are lit as explained in Advanced
Technical Information . The most important indicators are the LEDs that indicate the cards are
inserted in the slots. These LEDs are relevant to the speed and the amount of data lanes available
on the cards.
 Also verify the Magma host interface card is properly inserted into the host computer slot. In case
any other LED is off, ensure the respective card is functional and properly seated in its slot.
 Try moving the host interface card to a different slot.
Add- in card doesn’t work
1. Shut down the computer followed by the Magma Expansion chassis.
2. Remove the card displaying a problem.
3. Replace the “problem card” with a simple card, such as an Ethernet card that has drivers built
into the operating system. (Using this “type of card” will avoid any future questions about
drivers possibly being installed incorrectly.)
4. Turn on the Magma Expansion chassis, and then turn on the computer
Windows Error Codes
If you are having a problem with one of your devices, and the Device status box shows a Windows Error
Code, refer to the following list of error codes for guidance.