PARTNER Voice Messaging Installation and Programming
System Interactions
8
Interactions with Automated Attendant Service
Table 1 summarizes the communications system features for which you must choose settings if
Automated Attendant Service (AA Service) will be used.
Table 1.
Communications System Features Affecting Automated Attendant Service
Feature
Description
Setting
Group Call
Distribution
(#206, Option 1)
Specifies the outside lines to be answered
by AA Service. You can specify some or all
of your company’s outside lines.This
feature assigns outside lines to Hunt
Groups.
If you want an outside line
answered by AA Service, assign
the line to Hunt Group 7.
VMS Hunt Schedule
(#507)
Specifies when the communications
system is to route calls to the AA Service.
On PARTNER ACS 3.0, this feature allows
you to specify this information on a per-line
basis.
Factory setting: Always
Day Only: Routes calls only
when Night Services is off.
Night Only: Routes calls only
when Night Service is on.
VMS Hunt Delay
(#506)
Specifies after how many rings the
communications system will route calls to
the AA Service, and its setting depends on
whether AA Service or your receptionist
acts as the primary call handler. See
“Automated Attendant Scenarios,” later in
this chapter.
On PARTNER ACS 3.0, you can specify
on a per-line basis the number of rings
after which the AA Service answers calls.
The higher the number of rings, the greater
the delay--allowing the receptionist more
time to answer a call before it is routed to
AA Service.
On PARTNER ACS 3.0, you
can specify on a per-line basis
the number of rings (0 to 6). You
can also specify different
settings for day and night.
For all other systems, factory
setting: Immediate. The AA
Service answers calls on the
second ring (day and night).
Delayed: AA Service answers
outside calls on the fourth ring
(day and night).
Automatic Extension
Privacy (#304)
If VMS Hunt Delay is set to two or fewer
rings, you can use this feature to prevent
subscribers from accidentally picking up
calls sent to the voice messaging system.
Factory setting: Off
Transfer Return
Extension (#306)
Allows you to ensure that unanswered
calls transferred by the voice mail system
return to a designated extension, where
they ring until answered.
If the voice mail system transfers a call to
an extension that has no voice mail
coverage, the communications system
transfers the call to the Transfer Return
Extension (which you can specify).
Factory setting: Calls are
returned to the voice messaging
system (extensions 78 and 79).
It is strongly recommended that
you change these settings.
