Initial Preparation
System Interactions
9
Automated Attendant Service Scenarios
The following sample scenarios illustrate typical ways in which the communications system can be
set up to support Automated Attendant Service:
■
Case 1: The receptionist is the primary call handler. Automated Attendant Service handles
overflow.
a.
Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b.
Set VMS Hunt Schedule (#507) to Always.
c.
Set VMS Hunt Delay (#506) to Delayed.
■
Case 2: Automated Attendant Service is the primary call handler.
a.
Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b.
Set VMS Hunt Schedule (#507) to Always.
c.
Set VMS Hunt Delay (#506) to Immediate.
d.
Set Automatic Extension Privacy (#304) to Assigned for each PARTNER Voice Messaging
extension. (When VMS Hunt Delay is set to Immediate, you can use this feature to prevent
users from accidentally picking up calls sent to the voice mail system.)
■
Case 3: The receptionist answers calls during the day; Automated Attendant Service answers
calls at night.
a.
Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b.
Set VMS Hunt Schedule (#507) to Night Only.
c.
Set VMS Hunt Delay (#506) to Immediate.
Music On Hold
If you use Automated Attendant Service, you also may want to use the communications system’s
Music On Hold feature. When Music On Hold is Active and an audio source is connected to the
system, callers being transferred hear music or recorded material. If Music On Hold is Not Active,
callers hear tones, ringing, or silence (depending on how the communications system is set up)
while they are being transferred.
For more information, see Music On Hold and Ring on Transfer in the documentation for the
communications system.
