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Alarm States

Issue 1 August 1996

2. Select

Monitor

from the menu bar, then select

DEFINITY

3. Select

PBX MIB Values

from the DEFINITY pull-down menu.

4. Select

Connect Group...

If the value in the Switch Connect State field is up, the PBX you selected
is connected to the Proxy Agent.

Troubleshooting Disconnects

If the Proxy Agent is not in contact with a DEFINITY PBX, check the
following common causes for a disconnect:

■

Can the Proxy Agent dial out?

— Is the modem working?

— Is the phone line connected and do you get a dial tone?

■

Does the Proxy Agent have a current, correct login and password for the
DEFINITY PBX? Are the permissions correct?

You can reset the login and password on the Proxy Agent
Communications form. For more information, see Chapter 4 in the

OneVision DEFINITY G3 Proxy Agent Installation and Connectivity

guide.

■

Is a PBX management port available? Does it give a modem tone? (Call
the modem from a voice station to check.)

■

Can you log into the PBX management port from another terminal and
modem?

■

Is the data communications device set at the right speed in the Devices
file?

■

Is the dial string set correctly in the Dialers file?

■

Is a maintenance command running on the PBX? (This type of command
can take a long time to execute.) For a list of who is logged in and what
commands are currently running, enter the status login command.

Содержание OneVision DEFINITY G3 Fault Management

Страница 1: ...OneVision Definity G3 Fault Management Installation and Inte gration for IBM NetView on AIX 585 229 114 Comcode 107705659 Issue 1...

Страница 2: ...cation services or facilities accessed through or connected to it Lucent Technolo gies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Interven...

Страница 3: ...mentation Package xi Online Documentation xi Reader Comments xii 1 Before You Begin 1 Overview 1 Fault Management 2 Standard Network Management Components 2 Network Connectivity 4 Installation and Set...

Страница 4: ...16 Adding DEFINITY G3 Proxy Agent Nodes 19 Node Limitations 19 Adding a Proxy Agent as a Managed Node 19 Adding a Proxy Agent Icon 19 Configuring a Proxy Agent Icon 21 4 Starting the Applications 25 S...

Страница 5: ...ate 33 Verifying Connectivity 34 Icon State 34 Startup Messages 34 Startup Screen 35 Switch View 36 Warning Messages 36 Data Refreshes 37 Refreshing Data Manually 37 The MIB 37 Troubleshooting Disconn...

Страница 6: ...ons 45 Changing Script Files 45 Changing the Application Directory 45 Changing the MIB 46 B Telnetting to the Proxy Agent 47 Overview of the Proxy Agent 47 Why Should You Access the Proxy Agent 48 Tel...

Страница 7: ...anage their PBXs on the IBM NetView 4 1 Prerequisites The level of information provided in this book is based on the assumption that users have fulfilled the following prerequisites Customers must und...

Страница 8: ...r 2 Gives you the procedures for installing the software Chapter 3 Provides information for integrating Fault Management and Proxy Agent into the NMS Chapter 4 Explains how to start Fault Management a...

Страница 9: ...lect from a menu is shown in bold type Keys that you press are indicated by small type The word Enter means to type the word shown in bold text then press the Enter key Brackets indicate values that y...

Страница 10: ...ocument DEFINITY is a registered trademark of AT T OneVision is a trademark of AT T DynaText is a trademark of Electronic Book Technologies Inc IBM NetView and AIX are trademarks or registered tradema...

Страница 11: ...rrently active when you request help The Network Management Solutions DEFINITY G3 Fault Management user guide provides an overview of Fault Management features tells you about menus and window element...

Страница 12: ...mments to the following address Lucent Technologies Product Documentation Development Room 22 2C11 11900 North Pecos Street Denver Colorado 80234 Fax 303 538 1741 Please include the following informat...

Страница 13: ...for Fault Management Installation Supported Systems Hardware and Software Requirements for Fault Management Installation and Setup Task List Overview This section is a high level overview of Fault Man...

Страница 14: ...evices From the node map you can execute Fault Management to get data on the PBX Fault Management provides a graphical interface to that information so that you can quickly see where on a PBX fault co...

Страница 15: ...ations use two groups from MIB II and a specialized MIB called G3 MIB Within the DEFINITY G3 environment MIB refers to the system and snmp groups from MIB II plus the entire G3 MIB One or more network...

Страница 16: ...Connectivity The SNMP runs on a TCP IP link Therefore the connection between the NMS and the Proxy Agent is a TCP IP network The following figure illustrates the SNMP connections between the NMS Fault...

Страница 17: ...n task list based on this one and include persons or organizations responsible and dates to be completed NOTE These procedures assume that installation of Management Solutions DEFINITY G3 Proxy Agent...

Страница 18: ...correct Prepare for software installation Do you have the DEFINITY G3 Fault Management Release 1 2 tape Plan for the time needed to install the software about hour Install the software Chapter 2 Make...

Страница 19: ...intervals Change user interface characteristics SEE ALSO For instructions on customizing Fault Management refer to the Network Management Solutions DEFINITY G3 Fault Management user guide Run the onl...

Страница 20: ...BM AIX workstation which meets all hardware requirements The AIX 4 1 operating system A 1 4 inch tape drive 20 Mbytes of random access memory At least 30 Mbytes of free space on the hard drive Certifi...

Страница 21: ...dures for setting up Fault Management within your NMS are in subsequent chapters This chapter covers Installation Prerequisites The steps to install Fault Management Changing your Operating Environmen...

Страница 22: ...he tape drive 2 Log into the operating system as root 3 Change directory to the root directory 4 Enter the following command tar xvf tape device name 5 Change to the following directory usr OV OneViso...

Страница 23: ...r NMS before accessing the OneVision application Changing the Environment After the installation is complete you need to change your operating environment so you can run the online documentation from...

Страница 24: ...Installation 12 Issue 1 August 1996...

Страница 25: ...provides information about integrating Fault Management with your NMS This chapter covers Adding DEFINITY G3 PBX Nodes Adding DEFINITY G3 Proxy Agent Nodes SEE ALSO Refer to the IBM NetView documenta...

Страница 26: ...number of PBX nodes you can have is limited by two capacities whichever is the smaller capacity The number of nodes allowed by the NMS The number of Proxy Agents you have to support connectivity with...

Страница 27: ...map and opens the Add Object window 5 Verify that the Symbol Type is OneVision G3 PBX 6 In the Label field enter a name or some form of ID that identifies the PBX Do not use spaces in the name Result...

Страница 28: ...he Add Object Pallet window Result The Add Object Pallet window closes and the network map redisplays with the newly added G3 PBX icon s Configuring a PBX Object A PBX object cannot receive any data u...

Страница 29: ...n Name field in step 9 of the previous procedure Adding PBX Icons These names must be spelled and capitalized exactly the same Community The community name in the following format public g3mgt client...

Страница 30: ...Click OK The following table is an example of the parameters completed for a DEFINITY G3 PBX Field Parameter Proxy agent_6 Target mc3 Community public g3mgt mc3 Set Community public g3mgt mc3 Timeout...

Страница 31: ...steps briefly describe those procedures and include information specific to adding a Proxy Agent as a node To add a Proxy Agent as a node on your NMS complete the following procedures Adding a Proxy...

Страница 32: ...Proxy Agent in the Selection Name field See your platform documentation for more information 7 In the Behavior panel click on Execute to make the Proxy Agent object executable Result The Application...

Страница 33: ...the newly added Proxy Agent icon Configuring a Proxy Agent Icon A G3 Proxy Agent cannot communicate with Fault Management until it is configured appropriately To create the appropriate configuration...

Страница 34: ...eld must match the name you entered in the following fields These names must be spelled and capitalized exactly the same The Selection Name field in step 9 of the previous procedure Adding Proxy Agent...

Страница 35: ...roxy Agent name or IP address If your network has a name server use the Proxy Agent name that you entered in the Label field If your network does not have a name server or if you do not want to use th...

Страница 36: ...Integration 24 Issue 1 August 1996...

Страница 37: ...nt application and added DEFINITY G3 nodes to your map as described in Chapter 2 and Chapter 3 If not complete the procedures in those chapters before you continue Starting Fault Management You can st...

Страница 38: ...t Fault Management with the mouse 1 At the appropriate map select the icon for which you want to run Fault Management 2 Double click on the left mouse button Result The system starts up the Fault Mana...

Страница 39: ...to open the user guide from the network map 1 At the network map that contains one or more DEFINITY node s select any DEFINITY G3 icon 2 From the menu bar on the map select Monitor then select DEFINIT...

Страница 40: ...Management online user guide the online package includes the following information about DynaText The DynaText Tutorial provides instructions for using the DynaText online browser The DynaText Reader...

Страница 41: ...out the alarm states for the DEFINITY PBXs and the Proxy Agent This chapter covers Understanding DEFINITY G3 PBX Icon States Understanding Proxy Agent Icon States Understanding the Alarms Traps and Ma...

Страница 42: ...and there are no alarms on the PBX User1 The Proxy Agent is communicating with the PBX and is receiving indication of one or more warning alarms on the PBX Marginal The Proxy Agent is communicating wi...

Страница 43: ...lthMajor is equal to zero then the icon s state is set to Marginal The default polling interval for the g3healthMinor object is five minutes The NMS polls the Proxy Agent for the g3healthWarning objec...

Страница 44: ...is five minutes States of the Proxy Agent Icons Each state of the Proxy Agent icon represents one of the possible conditions that can exist between the Proxy Agent and the PBX Icon States The states...

Страница 45: ...2 If the icon is in the User2 state and a later poll finds a single object containing the value g3mgt the state of the icon returns to Normal The default polling interval for this object is every five...

Страница 46: ...e MIB Icon State The DEFINITY G3 Proxy Agent maintains continuous contact with the DEFINITY PBXs that it serves When the Proxy Agent and the PBX are connected you can determine the status of the PBX b...

Страница 47: ...to FALSE You can access this screen from the Options menu on the Switch View screen The startup screen displays for a brief time So if you cannot read these messages you can verify connectivity by re...

Страница 48: ...displays near the bottom of the Switch View This message is described below Warning Messages If either of the following conditions are true then the warning message shown below displays in the messag...

Страница 49: ...ss the Switch View screen 2 Select one of the following options from the menu bar Fault then select Refresh Bulletin Board Fault then select Refresh Alarms and Errors Configuration then select Refresh...

Страница 50: ...login and password for the DEFINITY PBX Are the permissions correct You can reset the login and password on the Proxy Agent Communications form For more information see Chapter 4 in the OneVision DEFI...

Страница 51: ...t Telnet to the Proxy Agent to find out Is the Proxy Agent running Telnet to the Proxy Agent and run g3stat If the Proxy Agent is still disconnected from the PBX after you check all of these items cal...

Страница 52: ...Alarm States 40 Issue 1 August 1996...

Страница 53: ...nagement This appendix describes the advanced customization options for changing the following Polling Intervals Default Colors It also explains some customization options that are not recommended for...

Страница 54: ...am is in the sleep mode You can change the polling interval as follows 1 Open the following file usr OV OneVision DG3Poll Dg3poll 2 Overtype the number of seconds in the following line Dg3poll pollInt...

Страница 55: ...ment can help you use the Setup screen to change default values For information about accessing this guide see Opening the Online User Guide on page 4 27 The Application Resource File The application...

Страница 56: ...you are editing DG3FMdefaults the next time you use the Setup screen to make changes Fault Management will overwrite any changes you make during this session Object Default BackgroundColor Grey66 For...

Страница 57: ...g the following customization options are not recommended as they may adversely affect the way Fault Management operates Script files The application directory The MIB Changing Script Files Fault Mana...

Страница 58: ...Base MIB contains definitions of managed objects and associated management information The MIB contains both standard information on all devices and vendor specific information Fault Management does...

Страница 59: ...ed To protect your logins and passwords perform the following actions only on a secure LAN Logging into the Proxy Agent Using enhanced cut throughs for PBX administration Overview of the Proxy Agent T...

Страница 60: ...enu Why Should You Access the Proxy Agent Fault Management provides you with the ability to telnet to the Proxy Agent computer and thereby have access to the Proxy Agent There are two general reasons...

Страница 61: ...he Proxy Agent icon On the Monitor menu select DEFINITY then select Telnet to G3 Proxy Agent The system opens a telnet window similar to the one shown below 3 Log into the Proxy Agent You must have a...

Страница 62: ...s that operate like the G3 MA interface If you already have G3 MA then you will be familiar with how to use the Proxy Agent 7 Press Return to continue The system then opens the Main Menu If you do not...

Страница 63: ...ventions of book ix Customization advanced 41 to 46 D Data storage 3 Data refreshing 37 Default values 42 to 45 DG3FMdefaults 43 Disk space 6 DynaText 10 27 online browser 28 F Fault Management defini...

Страница 64: ...2 changing color 43 configuring 16 to 18 g3conectState 32 g3connectAlarmForward 33 g3healthMajor 31 g3healthMinor 31 g3healthWarning 31 smuxProxyName 33 sysDescr 32 33 OneVision applications 3 environ...

Страница 65: ...for retry values 43 network connectivity 4 standard management system 2 Sleep mode 42 smuxProxyName 33 SNMP See Simple Network Management Protocol Standard network management See Net work management S...

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