4. Maintenance and Troubleshooting
NOTE: Safety of the equipment can be maintained only if the equipment is examined regularly for damage or
wear. Keep the equipment out of use until defective parts are repaired or replaced.
The following preventive maintenance tips will keep the product operating at peak performance:
• Locate the product in a cool, dry place.
• Clean the display console and all exterior surfaces with an approved or compatible cleaner (see
) and a microfiber cloth.
• Long fingernails may damage or scratch the surface of the console; use the pad of the finger to press the selection
buttons on the console.
Approved and Compatible Cleaners
Two preferred cleaners have been approved by reliability experts: PureGreen 24 and Gym Wipes. Both cleaners will
safely and effectively remove dirt, grime and sweat from equipment. PureGreen 24 and the Antibacterial Force formula
of Gym Wipes are both disinfectants that are effective against MRSA and H1N1.
PureGreen 24 is available in a spray which is convenient for gym staff to use. Apply the spray to a microfiber cloth and
wipe down the equipment. Use PureGreen 24 on the equipment for at least 2 minutes for general disinfection purposes
and at least 10 minutes for fungus and viral control.
Gym Wipes are large, durable pre-moistened wipes to use on the equipment before and after workouts. Use Gym Wipes
on the equipment for at least 2 minutes for general disinfection purposes.
Contact Customer Support Services to order these cleaners (1-800-351-3737 or email:
Mild soap and water or a mild non-abrasive household cleaner can also be used to clean the display and all exterior
surfaces. Use a soft microfiber cloth only. Apply the cleaner to the microfiber cloth before cleaning. DO NOT use ammonia
or acid based cleaners. DO NOT use abrasive cleaners. DO NOT use paper towels. DO NOT apply cleaners directly to
the equipment surfaces.
Troubleshooting - Treadmills
Possible Solutions
Probable Cause
Problem
Using a voltmeter, verify power at outlet. If no power exists, reset circuit
breaker at panel.
Power source is
insufficient.
No Power.
Replace line cord. Contact Customer Support Services.
Line cord is damaged.
Inspect power connection at wall outlet and at machine for proper
contact.
Line cord is improperly
seated in socket.
The unit will enter Energy Saving Mode after 5 minutes of inactivity, with
a warning at 4:45 that energy saving is about to start. To wake the
console, step on the treadmill or push the green “Go” button. When
successful, a beep will be heard. The until will take approximately 25
seconds to allow you to start a workout.
Club Series Units Only:
You may be in “Energy
Saving Mode”.
Check all electrical connections for proper attachment. Contact
Customer Support Services.
Loose connection at
display console or
motor control board.
Display does not
illuminate when
machine is powered
on.
Check levelers and level treadmill. Check striding belt & re-tension as
necessary. Refer to Integrity Treadmill Assembly Instructions.
Floor surface is
uneven.
Treadmill striding belt
slips off-center.
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