Received fax has poor print quality
Action
Yes
No
Step 1
Ask the person who sent you the fax to:
a
Check if the quality of the original document is satisfactory.
b
Increase the fax scan resolution, if possible.
c
Resend the fax. There may have been a problem with the quality of
the telephone line connection.
Is the fax print quality satisfactory?
The problem is solved. Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a
Open a Web browser, and then type the printer IP address in the
address field.
Notes:
•
View the printer IP address in the TCP/IP section in the
Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it to
load the Web page correctly.
b
Click
Settings
>
Fax Settings
>
Analog Fax Setup
.
c
In the Max Speed menu, click one of the following:
•
2400
•
4800
•
9600
•
14400
•
33600
d
Click
Submit
.
e
Resend the fax.
Is the fax print quality satisfactory?
The problem is solved. Go to step 3.
Step 3
Replace the toner cartridge.
When
Cartridge low [88.xy]
appears, replace the cartridge,
and then resend the fax.
Is the fax print quality satisfactory?
The problem is solved. Contact
customer
support
.
Solving scanner problems
•
“The scanner does not respond” on page 229
•
“Scan job was not successful” on page 230
•
“Scanner unit does not close” on page 230
Troubleshooting
228
