Service and support
Leuze electronic GmbH + Co. KG
ELC 100
35
11
Service and support
Service hotline
You can find the contact information for the hotline in your country on our website
www.leuze.com
under
Contact & Support
.
Repair service and returns
Defective devices are repaired in our service centers competently and quickly. We offer you an extensive
service packet to keep any system downtimes to a minimum. Our service center requires the following in-
formation:
• Your customer number
• Product description or part description
• Serial number and batch number
• Reason for requesting support together with a description
Please register the merchandise concerned. Simply register return of the merchandise on our website
www.leuze.com
under
Contact & Support > Repair Service & Returns
.
To ensure quick and easy processing of your request, we will send you a returns order with the returns ad-
dress in digital form.
What to do should servicing be required?
NOTICE
Please use this chapter as a master copy should servicing be required!
Ä
Enter the contact information and fax this form together with your service order to the fax
number given below.
Customer data (please complete)
Device type:
Serial number:
Firmware:
Status of LEDs:
Error description:
Company:
Contact person/department:
Phone (direct dial):
Fax:
Street/No:
ZIP code/City:
Country:
Leuze Service fax number:
+49 7021 573 - 199
