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Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 15.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:

http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the following questions before you call for help. Then, you are able to get help as
quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or more information about Lenovo products, you will find a
wide variety of sources available from Lenovo to assist you.

Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer or on the Lenovo Support Web site at

http://www.lenovo.com/support

. The

documentation includes printed books, online books, readme files, and help files.

© Copyright Lenovo 2018

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Содержание ThinkPad X1 Carbon 20KG

Страница 1: ...User Guide Machine Types 20KG and 20KH ...

Страница 2: ...mprovement on the documentation of your computer including this User Guide To get all the latest documents go to http www lenovo com support First Edition January 2018 Copyright Lenovo 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract N...

Страница 3: ...sing the special keys 16 Using the ThinkPad pointing device 18 ThinkPad pointing device overview 18 Using the TrackPoint pointing device 19 Using the trackpad 20 Using the trackpad touch gestures 21 Customizing the ThinkPad pointing device 21 Replacing the cap on the pointing stick 22 Power management 22 Using the ac power adapter 22 Using the battery 23 Managing the battery power 24 Power saving ...

Страница 4: ...tions 93 Recovering your operating system if Windows 10 fails to start 93 Creating and using a recovery USB drive 94 Chapter 9 Replacing devices 95 Customer Replaceable Units 95 Static electricity prevention 95 Disabling the built in battery 96 Replacing the nano SIM card 96 Replacing the microSD card 97 Replacing the base cover assembly 98 Replacing the wireless WAN card 100 Replacing the M 2 sol...

Страница 5: ...ents 116 Recycling information for Brazil 116 Battery recycling information for the European Union 117 Battery recycling information for Taiwan 118 Battery recycling information for the United States and Canada 118 Recycling information for China 118 Appendix D Restriction of Hazardous Substances RoHS Directive 119 Appendix E ENERGY STAR model information 123 Appendix F Notices 125 Appendix G Trad...

Страница 6: ...iv User Guide ...

Страница 7: ...his information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the b...

Страница 8: ...r computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere with the operation of your ...

Страница 9: ...vent from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and ...

Страница 10: ...e Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when...

Страница 11: ...tor terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical conta...

Страница 12: ...o replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equ...

Страница 13: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Страница 14: ... authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste per...

Страница 15: ...ate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is ...

Страница 16: ...ter until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Atta...

Страница 17: ...earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characte...

Страница 18: ...made of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xvi User Guide ...

Страница 19: ...er Computer controls connectors and indicators This section introduces hardware features of the computer Front view 1 Microphones 2 Infrared camera available on some models 3 Conventional camera available on some models 4 Conventional camera with camera shutter available on some models Copyright Lenovo 2018 1 ...

Страница 20: ...ing the cameras on page 29 5 Power button You can press the power button to turn on the computer or put the computer into sleep mode To turn off the computer open the Start menu click Power and then click Shut down If your computer is unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops ...

Страница 21: ...omputer to ac power through either of the two USB C connectors Lenovo provides various USB C accessories to help you expand your computer functionality For more information go to http www3 lenovo com us en accessories and upgrades c ACCESSORY menu id Accessories_Upgrades Note When the battery power is below 10 the USB C accessories connected to the USB C connectors might not work correctly 2 Ether...

Страница 22: ... 4 Mini security lock slot 1 Audio connector You can connect headphones or a headset with a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer If you are using a headset with a function switch do not press this switch while using the headset If you press the switch the headset microphone is disabled and the integrated microphones on the computer is enabled...

Страница 23: ...g Cleat locking technology Do not attempt to use other types of cable locks that use a rotating T bar locking mechanism You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature Cable locks for your product are available f...

Страница 24: ...he ac power adapter first Then insert a straightened paper clip into the emergency reset hole to reset the computer 3 Speakers Your computer is equipped with a pair of stereo speakers 4 Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling especially the cooling of the microprocessor Status indicators This topic provides information about loc...

Страница 25: ...s 2 Fn Lock indicator This indicator shows the status of Fn Lock function For more information see Using the special keys on page 16 3 Speaker mute indicator When this indicator is on the speakers are muted 4 Microphone mute indicator When this indicator is on the microphones are muted Chapter 1 Product overview 7 ...

Страница 26: ...or shows the status of fingerprint reader For more information see Using the fingerprint reader on page 52 9 ac power status indicator This indicator shows the ac power and battery power status of the computer White connected to ac power battery power 90 100 Yellow connected to ac power battery power 0 90 Off not connected to ac power Important product information This section provides information...

Страница 27: ... following factors Your geographic location Date when your computer was manufactured Version of Windows 10 that is preinstalled Go to https www microsoft com en us howtotell Hardware aspx for illustrations of the various types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10 In o...

Страница 28: ...rocessor To view the microprocessor information of your computer right click the Start button and then select System Memory Type low power double data rate 3 DDR3 synchronous dynamic random access memory SDRAM soldered on the system board Maximum size 16 GB Storage device M 2 solid state drive Display Brightness control Color display with In plane Switching IPS technology Display size 355 6 mm 14 ...

Страница 29: ... mm 8 5 inches Thickness 14 8 mm 0 58 inches to 15 95 mm 0 63 inches Maximum heat output depending on the model 45 W 154 Btu hr Power source ac power adapter Sine wave input at 50 Hz to 60 Hz Input rating of the ac power adapter 100 V to 240 V ac 50 Hz to 60 Hz Operating environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating 5 C...

Страница 30: ...ices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Accessing Lenovo programs To access Lenovo programs on your computer do the following 1 Open the ...

Страница 31: ...es should be easy to access and understand With Lenovo Companion they are Use Lenovo Companion to do the following Optimize your computer performance monitor your computer health and manage updates Access your user guide check warranty status and view accessories customized for your computer Read how to articles explore Lenovo forums and stay up to date on technology news with articles and blogs f...

Страница 32: ...14 User Guide ...

Страница 33: ...ww lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do I get help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your ...

Страница 34: ...ng devices on page 95 I have been using the computer for some time already and is getting slower What should I do Follow the General tips for preventing problems on page 75 Diagnose problems yourself by using the preinstalled diagnostic software See Diagnosing problems with Lenovo Companion on page 75 Check for recovery solutions in Chapter 8 Recovery information on page 93 Print the following top...

Страница 35: ... indicator on the key is on Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wireless features Open the Settings window Enable or disable the built in Bluetooth features Open a keyboard setting page Invoke the function defined by yourself To define or change the action for the F12 key do the following To define or change the action f...

Страница 36: ...as the End key Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling With the ThinkPad pointing device you also can perform various touch gestures such as rotating and zooming i...

Страница 37: ...thumb to press the left click button or right click button Point Use the pointing stick 1 to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to t...

Страница 38: ...rm the left click action Right click Press the right click zone 2 to display a shortcut menu You also can tap anywhere on the surface of the trackpad with two fingers to perform the right click action Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Ensure that you position your two ...

Страница 39: ... menu Two finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Two finger zoom out Put two fingers on the trackpad and move them closer together to zoom out Two finger zoom in Put two fingers on the trackpad and move them farther apart to zoom in Swipe three fingers up Put three f...

Страница 40: ...ou use ac power the battery charges automatically Your computer comes with a USB C type ac power adapter and a power cord ac power adapter Converts ac power for notebook computer use Power cord Connects the ac outlet and the ac power adapter Connecting the ac power adapter To connect the computer to ac power ensure that you follow the steps in order Attention Using an improper power cord might sev...

Страница 41: ...n you access the storage drive How bright you make the computer display How often you use the wireless feature Charging the battery When you find that the remaining battery power is low charge your battery or replace the battery with a charged battery If an ac outlet is convenient connect the computer to ac power The battery is fully charged in about four to eight hours The actual charging time de...

Страница 42: ... to the storage drive and then the computer turns off To put the computer to hibernation mode define what the power button does first and then press the power button to put the computer to hibernation mode If you put your computer to hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer to hi...

Страница 43: ...onnector on the ThinkPad Ethernet Extension Adapter Gen 2 has two indicators that show the status of the network connection When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Using the wireless LAN conn...

Страница 44: ...over a large geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers Some ThinkPad notebook computers come with a wireless WAN card installed which provides some wireless WAN technologies such as HSPA 3G 4G or LTE By using the wireless WAN card you can establish wireless WAN connections Note The wireless WAN service is provided by authorized...

Страница 45: ...h frequency and short range wireless communication technology By using NFC you can establish the radio communications between your computer and another NFC enabled device over a few centimeters or inches This section provides instructions on how to pair your computer with an NFC device For more information about data transfer see the documentation of the NFC device Attention Before handling the NF...

Страница 46: ...ing audio features Your computer is equipped with the following items Audio connector 3 5 mm 0 14 inches in diameter Microphones Speakers Your computer also has an audio chip that enables you to enjoy various multimedia audio features such as the following Compliant with High Definition Audio Playback of MIDI and MP3 files Recording and playback of PCM and WAV files Recording from various sound so...

Страница 47: ... features such as photographing video capturing and video conferencing the camera starts automatically when you enable the camera required feature When the camera starts the camera status indicator nearby is turned on indicating that the camera is in use If you want to configure the camera settings do the following 1 Open the Start menu and start the Lenovo Companion program 2 Click Hardware Setti...

Страница 48: ...options 2 Follow the instructions on the screen and ensure that you are centered and looking directly at the camera When the program recognizes your face it automatically unlocks the screen and signs you in to the Windows operating system Using a media card Your computer has one media card slot The media card slot supports the following types of cards Note Your computer does not support the conten...

Страница 49: ...ating system the card can no longer be accessed To access the card you must remove it first and then insert it again Using an external display This section provides instructions on how to connect an external display choose display modes and change display settings You can use an external display such as a projector or a monitor to give presentations or to expand your workspace Your computer suppor...

Страница 50: ...ow to display the video output press the display mode switching key and then select a display mode you prefer There are four display modes Disconnect Displays the video output only on your computer screen Note Depending on the situation you might see Disconnect PC screen only Computer only or Disconnect projector Duplicate Displays the same video output on both your computer screen and an external...

Страница 51: ...ter display so that it does not get caught when the person in front of you leans back When taking off remember to turn off your computer or put it to hibernation mode If you intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computer...

Страница 52: ...34 User Guide ...

Страница 53: ...Pad Pro Docking Station and ThinkPad Ultra Docking Station This section introduces how to use the ThinkPad Basic Docking Station ThinkPad Pro Docking Station and ThinkPad Ultra Docking Station Locating controls connectors and indicators This section introduces the locations of controls connectors and indicators on the docking stations Note When your computer is attached to the docking station alwa...

Страница 54: ...icator This indicator turns on when the system lock key is in the locked position 3 Docking status indicator This indicator turns on when your computer is successfully connected to the docking station 4 Power button Press the power button to turn on or turn off the computer attached to the docking station 5 Guide post Use the guide post to help you position your computer properly when you attach t...

Страница 55: ...t fits this security lock slot 10 USB C connector Use the connector to transfer data charge your device or connect to external displays with an appropriate USB C cable connected 11 HDMI connector Connect a compatible digital audio device or video monitor such as a DVD player or an HDTV 13 USB 3 1 connector Gen 2 With greater data transfer rate and faster charging speed the USB 3 1 connector Gen 2 ...

Страница 56: ...3 Remove the connector cap as shown 4 Ensure that you turn the system lock key to the unlocked position 38 User Guide ...

Страница 57: ... indicator is off your computer is not attached to the docking station successfully To solve the problem detach and reattach the computer 7 Turn the system lock key to the locked position Attention When the computer is attached to a docking station do not pick up the assembly by taking hold of the computer only Always hold the whole assembly Otherwise the docking station might drop down Detaching ...

Страница 58: ...ock key to the unlocked position 2 Slide the latch in the direction as shown 1 to release the computer and then grasp both sides of the computer to remove it 2 Guidelines on connecting multiple external displays You can connect multiple external displays to a supported ThinkPad docking station To ensure that the multiple displays work correctly observe the following guidelines and connect the exte...

Страница 59: ...g Station Up to two external displays connected to the two DisplayPort connectors can work at the same time ThinkPad Ultra Docking Station Do not connect multiple external displays to the VGA and DisplayPort connectors at the same time Otherwise only the external display connected to the DisplayPort connector will work Chapter 3 Enhancing your computer 41 ...

Страница 60: ... Up to three external displays connected to the two DisplayPort connectors and the HDMI connector can work at the same time 42 User Guide ...

Страница 61: ...y Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on t...

Страница 62: ...ice you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Sc...

Страница 63: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Страница 64: ...erformance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and external products that provide the...

Страница 65: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

Страница 66: ...48 User Guide ...

Страница 67: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Страница 68: ...rd your password and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service No...

Страница 69: ...en if your computer is lost or stolen BitLocker can encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V1 2 TPM Windows 7 32 bit or V2 0 TPM Windows 7 64 bit Windows 10 To check the BitLocker status go to Control Panel view Contro...

Страница 70: ...ip option is not displayed Using the fingerprint reader Depending on the model your computer might have a fingerprint reader Fingerprint authentication can replace your passwords such as the Windows password power on password and hard disk password In this way you can log in to your computer simply and securely Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprin...

Страница 71: ...ngerprint to log in to the computer you might forget your passwords Write down your passwords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the storage drive You must...

Страница 72: ...These operations however only change the file location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data ...

Страница 73: ...bout how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antiviru...

Страница 74: ...56 User Guide ...

Страница 75: ...ect the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 58 8 After installing the devi...

Страница 76: ... your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Companion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your comp...

Страница 77: ...tart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup sequence so that the computer starts from a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select ...

Страница 78: ...am must be installed on the computer of the network administrator For instructions on how to update the UEFI BIOS go to http www lenovo com support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change wi...

Страница 79: ...th Legacy first UEFI IPv4 Network Stack Values Disabled Enabled Descriptions Enable or disable Internet Protocol Version 4 IPv4 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Descriptions Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment This ...

Страница 80: ...tdown state and in battery mode Keyboard Mouse TrackPoint Values Disabled Enabled Descriptions Enable or disable the built in TrackPoint pointing device Note If you want to use an external mouse select Disabled Trackpad Values Disabled Enabled Descriptions Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Fn and Ctrl Key swap Values Disabled Enabled ...

Страница 81: ...sabled Enabled Descriptions Select the mode of Intel SpeedStep technology at runtime Mode for AC Values Maximum Performance Battery Optimized Descriptions Maximum Performance Always highest speed Mode for Battery Values Maximum Performance Battery Optimized Descriptions Battery Optimized Always lowest speed Adaptive Thermal Management Values Maximize Performance Balanced Descriptions Select a ther...

Страница 82: ...32 bit operating system Otherwise the computer might not start Descriptions Select the security level No Security Allow Thunderbolt devices to be connected automatically User Authorization Allow Thunderbolt devices to be connected after the user authorization Secure Connect Allow Thunderbolt devices to be connected with a saved key that has been approved by the user Display Port and USB Allow only...

Страница 83: ...e Values PC ANSI VT100 VT100 VT UTF8 Descriptions Select the console type for AMT This console type must match the Intel AMT remote console Date Time menu Note The BIOS menu items might change without notice Depending on the model the default value might vary System Date Descriptions Set or change the date of the system System Time Descriptions Set or change the time of the system Security menu No...

Страница 84: ... passwords If a supervisor password is set you cannot change the minimum length until you log in as a supervisor Power On Password Values Disabled Enabled Descriptions Set a power on password to protect the computer from unauthorized access For more information see Passwords introduction on page 49 Hard Disk1 Password Values Disabled Enabled Descriptions Set a hard disk password to prevent unautho...

Страница 85: ...TPM 1 2 support model Security Chip for TPM 2 0 Values Disabled Enabled Descriptions Enable or disable the security chip Security Chip for TPM 1 2 Values Active Inactive Disabled Descriptions If you select Active the Security Chip is functional If you select Inactive the Security Chip is visible but it is not functional If you select Disabled the Security Chip is hidden and not functional Security...

Страница 86: ...w Windows UEFI Firmware Update Select Disabled to skip the Windows UEFI Firmware Update Memory Protection Execution Prevention Values Disabled Enabled Descriptions Some computer viruses and worms cause memory buffers to overflow By enabling this option you can protect your computer against attacks from such viruses and worms If the option is enabled but you find that a program does not run properl...

Страница 87: ...onal monitoring service from Absolute Software If you select Permanently Disabled you cannot enable this setting again Secure Boot Secure Boot Values Disabled Enabled Descriptions Enable this option to prevent unauthorized operating systems from loading when you turn on the computer To enable this option set the startup setting as UEFI Only and set CSM Support as No first Note This item is set as ...

Страница 88: ...complete the configuration of Device Guard you have to set a supervisor password When this option is disabled the setup options are configurable and you can choose any boot options to start the computer Startup menu Note The BIOS menu items might change without notice Depending on the model and operating system the menu items and the default value might vary Boot Descriptions Define the startup se...

Страница 89: ...es and restart the computer Load Setup Defaults Descriptions Restore to the factory default settings Note Enable to meet the Windows 10 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Descriptions Discard the changes Save Changes Descriptions Save th...

Страница 90: ...king hours and on weekends so that the users are not interrupted during work and the LAN traffic is kept to a minimum It saves time and increases productivity If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It a...

Страница 91: ... Network Boot sequence do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press F10 to save the settings and exit You can press F9 to restore to the factory default settings Chapter 6 Advanced configuration ...

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Страница 93: ...u have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default set...

Страница 94: ...d paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 6 2 Reattach the ac power adapter and restart the computer If the computer does not start up continue with step 3 3 While the computer is turned off remove all power sources from the computer and remove all external devices that are attached to the computer keyboard mouse printer scanner and ...

Страница 95: ...rm the operation and try again To clear the error enter ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not fun...

Страница 96: ...r programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification If the user selects No all data will be kept but the operating system or programs will not be able to create modify or delete data in the storage If this error happens at a service center Lenovo authorized service personnel will clean up the non volatile system UEFI variable storag...

Страница 97: ...be the TPM initialization failure Replace the system board service provider only 0286 Integrated graphics error Replace the system board service provider only 0287 Discrete graphics error 1 Reinstall or replace the discrete graphics card service provider only 2 Replace the system board service provider only 0288 Computer display error 1 Reconnect the display cable on both the system board side and...

Страница 98: ...ghted adapter click Update driver and then follow the instructions on the screen to update the driver The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port also is configured for full duplex Setting a wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all network...

Страница 99: ...m that uses the sound device for example Windows Media Player 2 Go to Control Panel and ensure that you view Control Panel by Category 3 Click Hardware and Sound Sound Playback 4 If you are using a Headset profile select Bluetooth Hands free Audio and click Set Default If you are using an AV profile select Stereo Audio and click Set Default 5 Click OK to close the Sound window ThinkPad pointing de...

Страница 100: ... Control Panel from Category to Large icons or Small icons 2 Click Keyboard In the Keyboard Properties window click the Fn and function keys tab Note If the Fn and function keys tab is not displayed connect your computer to the Internet Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site For more information see Installing device drivers on page 58 3 In ...

Страница 101: ...s blank while the computer is on Solution Your screen saver or power management might have been enabled Do one of the following Touch the TrackPoint pointing device or the trackpad or press a key to exit the screen saver Press the power button to resume the computer from sleep or hibernation mode Problem The screen is blank Solution Do the following 1 Press the display mode switching key to bring ...

Страница 102: ... thin film transistors TFTs Only a very small number of missing discolored or bright dots on the screen might exist all the time External monitor problems Problem The external monitor is blank Solution To bring up the image press the display mode switching key and select the monitor you want If the problem persists do the following 1 Connect the external monitor to another computer to ensure that ...

Страница 103: ...eo clip is playing stop the playback close the program and then change the display output location Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600 x 1200 pixels the image is shifted to the left or right on the screen To correct this first ensure that your external monitor ...

Страница 104: ... I set the Master volume control at minimum Solution You still can hear some sound even though you have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute Speaker HP Problem When I connect headphones to my computer while playing sound a speaker does not produce sound Solution When the headphones are attached the streaming is au...

Страница 105: ...Solution Discharge and recharge the battery Problem The computer operates after the battery status icon shows that the battery is empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery operating time is still short use a new battery Problem The computer does not operate with a ful...

Страница 106: ...the battery runs out of power attach the ac power adapter to recharge the battery 3 If the battery is charged but the computer does not run replace the battery with a new one Problem The system does not respond and I cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the computer still does not respond remove the ac powe...

Страница 107: ... If the system does not resume from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator If the system status indicator blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn If the system status indicator is off your computer has no power or is in hibernation mode...

Страница 108: ...stem for faster access to the data Software problem Problem A program does not run properly Solution Ensure that the problem is not being caused by the program Check that your computer has the minimum required memory to run the program See the manuals supplied with the program Check the following The program is designed to operate with your operating system Other programs run properly on your comp...

Страница 109: ...g station problem Problem The computer does not start when you try to turn it on and does not respond when you try to resume operation Solution Ensure that The ac power adapter is connected to the docking station The computer is securely attached to the docking station Chapter 7 Troubleshooting computer problems 91 ...

Страница 110: ...92 User Guide ...

Страница 111: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Страница 112: ...ng the following process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery U...

Страница 113: ...the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at http www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the following list Self service CRUs ac power adapter and power cord Base cover assembly M 2 solid state drive Nano SIM c...

Страница 114: ... what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Account Control UAC click Yes 5 Clear the Turn on fast startup check box and then click Save changes To disable the built in battery do the following 1 Restart your computer When the logo screen is displayed immediately press F1 to enter ThinkPad Setup 2 Select Config...

Страница 115: ...adapter and all cables to the computer Replacing the microSD card Before you start read Important safety information on page v and print the following instructions Your computer has a microSD card reader that supports the following types of cards Note Your computer does not support the content protection for recordable media CPRM feature for the SD card MultiMediaCard MMC Secure Digital SD card Se...

Страница 116: ...er over Connect the ac power adapter and all cables to the computer Replacing the base cover assembly Before you start read Important safety information on page v and print the following instructions Note Depending on the model your computer might look slightly different from the illustrations in this topic To replace the base cover assembly do the following 1 Disable the built in battery See Disa...

Страница 117: ...left and right sides of the base cover assembly as shown 2 and then tighten the screws in ascending alphabetical order a to e as illustrated 3 6 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 99 ...

Страница 118: ...on page 98 5 Remove the wireless WAN card by doing the following a If a tool is provided with the new wireless WAN card to help you disconnect cables use the tool to disconnect the cables from the card Otherwise hold the cable connector with your fingers and gently disconnect each cable from the card 1 b Remove the screw 2 The wireless WAN card is released from the secured position and pivots upwa...

Страница 119: ...ll the data that you want to keep Do not apply pressure to the M 2 solid state drive Do not touch the contact edge of the M 2 solid state drive Otherwise the M 2 solid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks To replace the M 2 solid state driv...

Страница 120: ...y in the slot Then carefully insert the drive into the slot at an angle of about 20 degrees 1 b Pivot the M 2 solid state drive downward 2 c Install the screw to secure the M 2 solid state drive 3 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer 102 User Guide ...

Страница 121: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Страница 122: ...roblem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The fo...

Страница 123: ... phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these servi...

Страница 124: ...106 User Guide ...

Страница 125: ...m the Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch ba...

Страница 126: ...108 User Guide ...

Страница 127: ...he logo screen is displayed press Enter or tap the prompt to enter the Startup Interrupt menu Then press F9 or tap the Regulatory Information option The E label screen is displayed Korean E label notice Wireless related information This topic provides wireless related information about Lenovo products Wireless interoperability Wireless LAN card is designed to be interoperable with any wireless LAN...

Страница 128: ...tro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific area such as an airport or hospital you are encouraged to ask for authorization to us...

Страница 129: ...ct to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 5A992 c It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad X1 Carbon machine types 20KG and 20KH This equipmen...

Страница 130: ...pment according to European Standards harmonized in the Directives in compliance The Class B requirements for equipment are intended to offer adequate protection to broadcast services within residential environments Radio Equipment Directive Statement This product is in conformity with all the requirements and essential norms that apply to EU Council Radio Equipment Directive 2014 53 EU on the app...

Страница 131: ...EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EMV EU Richtlinie 2014 30 EU in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EMV EU Richtlinie 201...

Страница 132: ...Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo 114 User Guide ...

Страница 133: ... This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle...

Страница 134: ...nted circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new on...

Страница 135: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Страница 136: ...s provided in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 118 User Guide ...

Страница 137: ...uipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manag...

Страница 138: ...120 User Guide ...

Страница 139: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive 121 ...

Страница 140: ...122 User Guide ...

Страница 141: ... Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awa...

Страница 142: ...4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 124 User Guide ...

Страница 143: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 144: ...source license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 126 User Guide ...

Страница 145: ...in the U S and or other countries Microsoft Windows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Ubuntu is a registered trademark of Canonical Ltd USB C and USB Type C are trademarks of USB Implement...

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