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Chapter 7. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for
products manufactured by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to
your computing needs.

Online Books folder

Note:

The Online Books folder is only available on computers that have an
internal hard disk drive and preinstalled software from Lenovo.

The Online Books folder preinstalled on your computer contains the

ThinkCentre

User Guide

, which provides information about your computer to help you set up,

use, and maintain your computer. It requires no Internet access to view the
publication.

To view the publication, click

Start

→

All Programs

→

Online Books

→

Online

Books

, then double-click the publication for your computer. The publication is also

available on the Lenovo Support Web site at:
http://www.lenovo.com/support

Notes:

1.

The publication is in PDF version. To view the publication, you need to have
the Adobe Reader program preinstalled on your computer. If the Adobe Reader
program has not been installed on your computer, a message will be displayed
when you attempt to view the PDF file and you will be guided through the
Adobe Reader installation.

2.

The publication is available in other languages on the Lenovo Support Web site
at:
http://www.lenovo.com/support

3.

If you want to install a different language version of the Adobe Reader
program rather than the version preinstalled on your computer, download the
desired language version from the Adobe Web site at:
http://www.adobe.com

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information
sources and provides easy access to various tools to help you work more easily
and securely.

Note:

The Lenovo ThinkVantage Tools program is only available on computers
that have an internal hard disk drive, a Windows 7 operating system, and
preinstalled software programs from Lenovo.

To access the Lenovo ThinkVantage Tools program, click

Start

→

All Programs

→

Lenovo ThinkVantage Tools

.

© Copyright Lenovo 2010

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Содержание 3692A3U

Страница 1: ...Machine Types 3025 3034 3131 3142 3244 3257 3307 3356 3467 3557 3692 3853 4394 5092 5226 5296 6667 and 6673 ThinkCentre User Guide ...

Страница 2: ......

Страница 3: ...ThinkCentre User Guide ...

Страница 4: ...es have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is s...

Страница 5: ...ue medium 40 Creating and using a recovery repair diskette 41 Creating a recovery repair diskette 41 Using a recovery repair diskette 41 Installing or reinstalling device drivers 42 Solving recovery problems 42 Chapter 4 Using the Setup Utility program 45 Starting the Setup Utility program 45 Viewing and changing settings 45 Using passwords 45 Password considerations 46 Power On Password 46 Admini...

Страница 6: ...Index 65 iv User Guide ...

Страница 7: ...at you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 v ...

Страница 8: ...vi User Guide ...

Страница 9: ...roprocessor v Intel Pentium microprocessor Memory v Supports up to two double data rate 3 small outline dual inline memory modules DDR3 SODIMMs Internal drives v Optical drive v SATA Serial Advanced Technology Attachment hard disk drive available in some models Video subsystem v Integrated graphics card for a VGA Video Graphics Array connector and a DisplayPort connector Audio subsystem v Integrat...

Страница 10: ...ector v Three audio connectors on the rear panel audio line in connector audio line out connector and microphone connector v Two audio connectors on the front panel microphone connector and headphone connector For more information refer to Locating connectors on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 Expansion v One hard disk drive bay v...

Страница 11: ...rofessional preinstalled through downgrade rights in Windows 7 Professional Windows 7 Ultimate Windows Vista Business or Windows Vista Ultimate Operating system s certified or tested for compatibility1 varies by model type v Linux 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be ide...

Страница 12: ...h package Non operating 10 to 60 C 14 to 140 F without package Humidity Operating 20 to 80 non condensing Non operating 20 to 90 non condensing Altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 115 V ac High ra...

Страница 13: ... operating system from Lenovo Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Note The Lenovo Welcome program is only available on computers preinstalled with the Windows 7 operating system or the Windows Vista operating system from Lenovo ThinkVanta...

Страница 14: ...ace your password and enable simple and secure user access A fingerprint reader keyboard is available with certain computers or can be purchased for computers that support this option System Migration Assistant The System Migration Assistant program is a software tool that enables system administrators and individual users to migrate a work environment from one computer to another The System Migra...

Страница 15: ... used to view print and search PDF documents See Online Books folder on page 57 for more information about accessing the online books and the Lenovo Web site Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses Lenovo provides a full version of antivirus software on your hard disk drive with a free 30 day subscription After 30 days you mus...

Страница 16: ...he cables on your computer 1 VGA monitor connector 8 Cover release button 2 USB connectors 3 9 PCI card slot 3 Ethernet connector 10 Audio line out connector 4 Audio line in connector 11 Microphone connector 5 PS 2 keyboard and mouse connectors optional 12 USB connectors 3 6 Serial port optional 13 DisplayPort connector 7 Integrated cable lock slot 14 ac power adapter connector Figure 2 Rear conne...

Страница 17: ...cal area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Serial port optional Used to attach an external modem a serial printer or other devices that use a 9 pin serial port PS 2 keyboard connector optional Used...

Страница 18: ... your computer To open the computer cover see Opening the computer cover on page 14 1 Optical drive 5 Heat sink 2 Front bezel 6 Memory module 3 Hard disk drive installed in some models 7 Battery 4 System fan assembly 8 Internal speaker Figure 3 Component locations 10 User Guide ...

Страница 19: ...ch connector 4 System fan connector 13 Front USB front panel and front audio connector 5 Internal speaker connector 14 SATA connector 1 6 Serial COM connector 15 Microprocessor fan connector 7 SATA connector 2 and eSATA connector 16 4 pin power connector 8 PS 2 keyboard and mouse connector 17 Microprocessor 9 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper Figure 4 System board ...

Страница 20: ...12 User Guide ...

Страница 21: ...etal surface on the computer for at least two seconds This reduces static electricity in the package and your body v When possible remove the new part from the static protective packaging and install it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it v Do no...

Страница 22: ...d Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to open the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover To open the computer cover do the following 1 Remove all media from t...

Страница 23: ...the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the front bezel To remove and reinstall the front bezel do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connecte...

Страница 24: ...go to http www lenovo com support This section provides instructions on how to install or replace a memory module Your computer has two slots for installing or replacing DDR3 SODIMMs small outline dual inline memory modules that provide up to a maximum of 4 GB system memory When installing or replacing a memory module use 1 GB or 2 GB DDR3 SODIMMs in any combination up to a maximum of 4 GB To inst...

Страница 25: ...irmly and pivot the memory module until it snaps into place Make sure that the memory module is secured in the slot and does not move easily What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 31 Figure 7 Removing the memory module Figure 8 Installing a memory module Chap...

Страница 26: ...ard disk drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 14 3 Disconnect the power cable from the optical drive first 4 Press inward on the side tabs of the ...

Страница 27: ... To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 31 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtai...

Страница 28: ...e 15 4 Disconnect the signal cable and the power cable from the rear of the optical drive 5 Press the blue release button and slide the optical drive out the front of the computer 6 Install the optical drive retainer 1 on the side of the new optical drive 7 Slide the new optical drive into the drive bay until it snaps into position 8 Connect the signal cable and the power cable to the new optical ...

Страница 29: ...eps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium battery notice in the ThinkCentre Safety and Warranty Gu...

Страница 30: ... information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the heat sink CAUTION The heat sink might be very hot Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cove...

Страница 31: ...not touch the thermal grease while handling the heat sink 6 Position the new heat sink on the system board so that the four screws are aligned with the holes on the system board 7 Alternate tightening each screw a small and equal amount until the heat sink is secured to the system board Do not over tighten the screws What to do next v To work with another piece of hardware go to the appropriate se...

Страница 32: ...l power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 14 3 Locate the internal speaker See Locating components on page 10 4 Disconnect the internal speaker cable from the system board See Locating parts on the system board on page 11 5 Press the internal speaker lock latch 1 slide the inte...

Страница 33: ...com support This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening ...

Страница 34: ... assembly with the corresponding hole in the chassis 9 Install the screw to secure the new front audio and USB assembly to the chassis 10 Install the new power switch assembly into the chassis 11 Connect the front USB front panel and front audio cables to the system board See Locating parts on the system board on page 11 12 Reinstall the front bezel See Removing and reinstalling the front bezel on...

Страница 35: ...mputer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Disconnect the power cord from the electrical outlet 3 Disconnect the ac power adapter from the ac power adapter connector on the rear of your computer See Locating connectors on the rear of your computer on page 8 4 Connect the new ac power adapter to the ac power adapter ...

Страница 36: ...wer adapter bracket To replace the ac power adapter bracket do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect the power cord from the electrical outlet 3 Disconnect the ac power adapter from the ac power adapter connector on the rear of your computer See Locating connectors on the rear of your computer on page 8 4 Press the metal cl...

Страница 37: ...downward to secure the bracket to the chassis 8 Connect the ac power adapter to the ac power adapter connector on the rear of your computer See Locating connectors on the rear of your computer on page 8 9 Connect the power cord to an workable electrical outlet Figure 21 Installing the ac power adapter into the new bracket Figure 22 Installing the new ac power adapter bracket Chapter 2 Installing o...

Страница 38: ...or mouse do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Disconnect the old keyboard cable or mouse cable from the computer 3 Connect a new keyboard or mouse to one of the USB connectors on the computer Depending on where you ...

Страница 39: ...ure that the cables are routed correctly Keep cables clear of the hinges and sides of the computer chassis to avoid interference with closing the computer cover 4 Close the computer cover as shown 5 If there is an integrated cable lock available lock the computer 6 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 8 7 To upda...

Страница 40: ...non permanent fixture The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order an integrated cable lock directly from Lenovo by searching for Kensington at http www lenovo com support Password pr...

Страница 41: ...covery jumper on the system board See Locating parts on the system board on page 11 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Close the computer cover and connect the power cord See Completing the parts replacement on page 31 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the...

Страница 42: ...34 User Guide ...

Страница 43: ...itional Files Creating and using recovery media Recovery media enable you to restore the hard disk drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery...

Страница 44: ... Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 42 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall y...

Страница 45: ... Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program on different operating systems v To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore T...

Страница 46: ...ce resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your hard disk drive or from a backup The Rescue and Recovery wo...

Страница 47: ...store your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring a hard disk drive to the factory default settings you might have to reinstall device drivers...

Страница 48: ... using a disc a USB hard disk drive or a secondary internal hard disk drive 3 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created v If you have created a rescue medium using a disc do the following to use the rescue medium 1 Turn off your computer 2 Repeatedly press an...

Страница 49: ...tructions on the Web site at http www lenovo com think support site wss document do lndocid MIGR 54483 3 After the recovery repair diskette is created take out the diskette from the diskette drive and label it Recovery Repair Diskette Then store it in a safe place for future use Using a recovery repair diskette This section provides instructions on how to use a recovery repair diskette To use the ...

Страница 50: ...ation v If the device subfolder contains a file with the inf extension and you want to install the device driver using the INF file click Start Help and Support to enter the Windows Help and Support information system for the detailed information about how to install the device driver v In the device subfolder look for a SETUP EXE file Double click the file and follow the instructions on the scree...

Страница 51: ...anently changing the startup device sequence For more information about the Setup Utility program see Chapter 4 Using the Setup Utility program on page 45 It is important to create a rescue medium a recovery repair diskette and a recovery medium as early as possible and store them in a safe place Chapter 3 Recovery information 43 ...

Страница 52: ...44 User Guide ...

Страница 53: ...gram might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program Then follow the instructions on the screen When working wi...

Страница 54: ...ssword When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings...

Страница 55: ...Setup to enable or disable a USB device v Select ATA Drive Setup to enable or disable an internal or external SATA device 4 Select the desired settings and press Enter 5 Press F10 to save and exit the Setup Utility program See Exiting from the Setup Utility program on page 48 Selecting a startup device If your computer does not start up from a device such as the disc diskette or hard disk drive as...

Страница 56: ...splayed on the right side of the screen 4 Press F10 to save and exit the Setup Utility program See Exiting from the Setup Utility program Exiting from the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following v If you want to save the new settings press F10 to ...

Страница 57: ... the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating...

Страница 58: ...ons to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure commonly called Boot block Recovery 1 Turn off the computer and any attached devices such as printers monitors and external drive...

Страница 59: ...steps 2 through 4 12 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 13 Reconnect any cables that were disconnected 14 Close the computer cover and reconnect the power cords for the computer and monitor to electrical outlets Refer to Completing the parts replacement on page 31 15 Turn on the computer to restart the operating system Chapter 5 Updating system progra...

Страница 60: ...52 User Guide ...

Страница 61: ...t is switched on v The power indicator on the front of the computer is on v The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that v The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer v The monitor power cord is correctly connected to the moni...

Страница 62: ... computer to help you diagnose computer problems v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox depending on your operating system used when you are running the Windows operating system v PC Doctor for Rescue and Recovery used when your Windows operating system does not start Notes 1 You can also download the PC Doctor for DOS diagnostic program from http www lenovo com support See PC Doct...

Страница 63: ...ease the F11 key when turning on the computer When you hear beeps or see a logo screen stop pressing the F11 key The Rescue and Recovery workspace opens after a short delay 3 From the Rescue and Recovery workspace select Launch advanced Rescue and Recovery Diagnose hardware The PC Doctor for Rescue and Recovery diagnostic program opens 4 Select the diagnostic test you want to run Then follow the i...

Страница 64: ...dy entered the operating system you need to restart the computer to access the diagnostic program 3 Follow the instructions on the screen to select the diagnostic test you want to run Note For additional help press the F1 key 4 Remove the diagnostic disc from the optical drive when you complete the diagnostic process Cleaning an optical mouse This section provides instructions on how to clean an o...

Страница 65: ... PDF version To view the publication you need to have the Adobe Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web site at http www len...

Страница 66: ...lled Windows 7 or Windows Vista operating system and preinstalled software programs from Lenovo Access Help The Access Help information system provides information about getting started doing basic tasks customizing settings for your personal preference protecting data expanding and upgrading and troubleshooting Note The Access Help information system is only available on computers that have an in...

Страница 67: ...dditional resources to help you troubleshoot your computer problem see Information resources on page 57 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that help you identify hardware problems For instructions on using the diagnostic programs...

Страница 68: ...nd software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to ...

Страница 69: ...systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 7 Getting information help and service 61 ...

Страница 70: ...62 User Guide ...

Страница 71: ...information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for u...

Страница 72: ...n and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countri...

Страница 73: ...cs programs using 59 diagnostics troubleshooting 53 diskette creating and using a recovery repair 41 DisplayPort connector 9 documentation using 59 drivers device 31 E environment operating 4 Ethernet 1 Ethernet connector 9 exiting Setup Utility 48 expansion 2 external options installing 14 F failure recovering from POST BIOS 50 features 1 flashing BIOS 49 folder books online 57 front audio and US...

Страница 74: ...s solving 42 recovery repair diskette creating and using 41 recovery media creating and using 35 reinstalling device drivers 42 replacing battery 21 hard disk drive 18 heat sink 22 internal speaker 24 Rescue and Recovery 35 workspace Rescue and Recovery 38 Rescue and Recovery workspace 38 rescue media creating and using 39 resources information 57 S safety v safety information 58 security cable lo...

Страница 75: ...ograms 59 documentation 59 other services 60 passwords 45 recovery repair diskette creating and using 41 rescue media creating and 39 Setup Utility 45 V VGA monitor connector 9 video subsystem 1 viewing and changing settings 45 W warranty information 58 Web site Lenovo 59 workspace backup and recovery 38 Index 67 ...

Страница 76: ...68 User Guide ...

Страница 77: ......

Страница 78: ...Part Number 71Y7204 Printed in USA 1P P N 71Y7204 ...

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