
Go to
https://support.lenovo.com/us/en/documents/ht104142
for more information.
Software and driver problems
For some programs, dates cannot be sorted in correct order.
Solution:
Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming
the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with your
software manufacturer to see if any updates are available. Many software manufacturers make updates
available from the World Wide Web.
Some programs do not work as expected.
Solutions:
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with the
software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. See “Keeping your computer current” on page 26.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to
and follow the instructions on the screen.
A device does not work properly due to device driver problems.
Solution:
Update the device driver. See “Keeping your computer current” on page 26.
Diagnosing problems
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program. ThinkStation notebook computers come with a set of
diagnostic programs that you can use to help you identify hardware problems.
Diagnosing problems with Lenovo Solution Center on the Windows 7 operating system
Lenovo Solution Center is preinstalled on your computer and also is available for download at:
Notes:
• If you are using another Windows operating system rather than the Windows 7, you can find the latest
information about diagnostics for your computer at:
http://www.lenovo.com/diagnose
Troubleshooting, diagnostics, and recovery
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