GUARANTEE
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Your appliance is guaranteed for one year from proof of purchase. Should the appliance prove defective within
that period we agree to repair or replace (at our discretion) the component or appliance provided that:
1. The user can produce a receipt for proof of purchase/installation.
2. The appliance has been supplied by an authorised stockist and has been installed by a qualified installer, all
installation and operating instructions have been strictly adhered to.
3. No alterations have been carried out on the appliance or component parts without our written consent.
4. The appliance has not been used for any purpose other than those intended.
5. The appliance has not been damaged accidentally or due to fair wear and tear.
Guarantee claims should be made through your appliance supplier. The Guarantee is restricted to UK Mainland
and is additional to your statutory rights.
TROUBLE SHOOTING (USER)
1.
The Fire will not light.
Ensure the remote handset is fitted with a working battery.
The controls are powered by 3 x AA batteries.
Please replace with good quality Alkaline or Lithium.
Remove the brass fret and check the pilot area for soot.
If soot is present remove all the loose coals and the front coal and thoroughly clean any debris
in and around the pilot area.
If the fire will still not light contact your installer.
2.
The flames appear blue - excessive soot deposits.
The ceramic components including the coal need relaying (pages 16-25).
Too much or too little room ventilation. Seek professional advice.
3.
Roaring noise coming from the pilot.
The front coal is not seated correctly. Turn the appliance off and allow to cool down. Re-seat
front coal, ensuring it is flat to the base of the front coal retainer
(pages 16, 18, 20, 22, 24).
4.
All the Ceramic Components are discolouring.
The ceramic sets and liners are all manufactured from ceramic fibre and its natural colour is
white, dyes are used to give it a realistic appearance. These dyes discolour after they have
been subjected to intense heat. However the discolouration does not affect the operation of the
appliance. The realistic appearance can be restored with the use of a good replacement dye
that can be purchased from most good fireplace showrooms.
