LaCie 5big Network 2
• DESIGN BY NEIL POULTON
Contacting Customer Support
User Manual
page 63
Before You Contact Technical Support
1. Read the manuals and review section
5. Troubleshooting
.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at
www.lacie.com
. Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
Information
Location
1. LaCie hard drive serial
number
Located on a sticker next to
one of the product feet.
2. Macintosh/PC model
Mac users:
Click on the
Apple icon in the menu bar
and select
About This Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models
of other internal and
external peripherals in-
stalled on your computer
Mac users:
Click on the
Apple icon in the finder bar
and select
About This Mac
.
Select
More Info...
The Ap-
ple System Profiler will launch
and will list your internal and
external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hardware.
7. Web browser type and
version
Mac users:
Click application
name in menu bar and select
About [product]
Windows users:
Click Help
and then
About [product]
6. Contacting Customer Support
