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LaCie 5big Network 2

• DESIGN BY NEIL POULTON

Troubleshooting

User Manual

page 60

In the event that your LaCie 5big Network 2 is not working correctly,
please take a look at the following Troubleshooting sections and at
the FAQs published on our web site –

www.lacie.com

. One of these

FAQs may provide an answer to your specific question. You can also
visit the downloads page, where the most recent software updates
will be available:

www.lacie.com/support/downloads

If you need further assistance, please contact your LaCie reseller or
LaCie Technical Support (see section

6.1. LaCie Technical Support

Contacts

for details).

5.1. System Log

The system log allows you to review the type, date, time, source and
event ID of activities on the LaCie 5big Network 2. Additionally, if
you ever need help from LaCie technical support, the log will be
important. For more information, refer to chapter

4.13. Dashboard:

Support

.

5.2. Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user
manuals possible. It is our goal to provide you with an easy-to-use
format that will help you quickly install and utilize the many functions
of your new device.

If your manual does not reflect the configurations of the product
that you purchased, please check our website for the most current
version available.

www.lacie.com

5. Troubleshooting

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Содержание 5big Network 2

Страница 1: ...Shares Using LaCie Network Assistant 20 3 2 1 Switching User 22 3 2 2 Map Shares 23 3 3 Accessing Shares Using File Browser 24 3 3 1 About the File Browser 24 3 4 Accessing Shares via FTP 25 3 5 Acces...

Страница 2: ...LAN 46 4 13 Dashboard Support 47 4 13 1 Email Notification Events 48 4 14 Dashboard Download 49 4 14 1 Download Page Settings 49 4 15 Dashboard Copy 50 4 15 1 Creating a Backup Job 50 4 16 Dashboard E...

Страница 3: ...ocument or from the use of the information contained herein LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation...

Страница 4: ...Net work 2 to temperatures outside the range of 5 C to 35 C 41 F to 95 F or to operational humidity beyond 5 80 non condensing or non operating humidity beyond 10 90 non condensing Doing so may damag...

Страница 5: ...ts brought to the product during its lifetime may cause discrepancies between the information and screenshots in the manual and the actual user experience CAUTION Modifications not authorized by the m...

Страница 6: ...d backup needs of small offices the LaCie 5big Network 2 represents the new generation of shared storage with security To navigate this manual use the PDF bookmarks or consult the table of contents Fo...

Страница 7: ...10 5 and 10 6 Minimum free disk space 600MB recommended Web browsers Internet Explorer 7 0 Firefox 3 0 Safari 3 0 or Chrome 2 0 or higher 1 1 3 Linux Users Computer with an Ethernet network adapter Li...

Страница 8: ...ly 4 Disk drawer key 5 Utilities CD ROM with software and User Manual 6 Quick Install Guide IMPORTANT INFO Please save your packaging In the event that the drive should need to be repaired or serviced...

Страница 9: ...activ ity unless you turn it off using the Dashboard the user interface and can also be configured to put it to sleep or wake it from sleep For details see 2 5 Power Button Functions and 4 12 Dashboa...

Страница 10: ...drives are fully initial ized RAID synchronizing will cease once operation has concluded Solid blue Activity LED for working disk s Drive working read write Blinking blue red Activity LED for working...

Страница 11: ...to connect your hard drive to the network Follow these steps to getting your LaCie 5big Network 2 connected to your network 2 1 STEP 1 Connect the Power Supply 2 2 STEP 2 Connect the Ethernet Cable 2...

Страница 12: ...er power cable or power supply may cause damage to the device and void your warranty Always remove the AC adapter before transporting your LaCie drive Failure to remove the adapter may result in damag...

Страница 13: ...n begin blinking The drive is ready to be accessed once the blue LED has stopped blinking The product may take up to 3 minutes to boot Now move on to step 3 section 2 3 STEP 3 Connect using LaCie Netw...

Страница 14: ...ts shares log in to the Dashboard user interface see 4 1 Dashboard Accessing or configure its network settings TECHNICAL NOTE If you ve installed LNA before purchasing the 5big Network 2 make sure tha...

Страница 15: ...devices on your net work Fig 11 Mac Users Select LaCie Network Assistant in your Applications folder A Network Assistant icon will appear in the menu bar and the Assistant will automatically detect yo...

Страница 16: ...with a hyphen and or an underscore IMPORTANT INFO If for whatever reason you do not complete the Setup Wizard the default login credentials will be admin admin b Time Configuration Select whether the...

Страница 17: ...ng and holding the blue button b Alternatively if Deep Sleep Mode is enabled in Dashboard Eco Management by clicking the Shut Down button in the upper right hand corner of the Dashboard then Deep Slee...

Страница 18: ...nt 1 Make sure the LNA is installed on your computer see section 2 3 STEP 3 Connect using LaCie Network Assistant for details 2 Launch LaCie Network Assistant and open the Network settings tab Windows...

Страница 19: ...following table sums up the differ ences between them Name Accessibility Login Availability Share Private accessible only to admin by default Password protected When connected to the network Ethernet...

Страница 20: ...3 2 1 Switching User To access shared folders 1 Launch LaCie Network Assistant Windows Users Select LaCie Network Assistant in Start Programs A Network Assistant icon will appear in the system tray Fi...

Страница 21: ...L NOTE Mac users If the share does not open in a Finder window simply navigate in the Finder to Network LaCie 5big Share name 4 Transfer files normally from your computer to the 5big Network 2 share I...

Страница 22: ...the LaCie Net work Assistant Follow these steps 1 Click the LaCie Network Assistant icon in the Task Bar Win dows or Menu Bar Mac and select Configuration Window 2 Click on the Volumes tab and then cl...

Страница 23: ...ping public ones so that you won t need to log out each time Windows Users 1 In an Explorer window in the menu bar select Tools and then Map Network Drive Fig 22 2 Select Share 3 Repeat process for ot...

Страница 24: ...way to interact with files stored on the 5big Network 2 s shares whether the connection be through the local network or through the internet For details on remote connections see 3 5 Accessing Shares...

Страница 25: ...e level enable the service as described in sections 4 6 Dashboard General Settings and 4 9 Dashboard Shares To connect to the 5big Network 2 via FTP locally on the LAN enter in your browser s or FTP c...

Страница 26: ...ork 2 through the internet For in formation on establishing the connection see 4 10 Dashboard Network Once connected it is easiest to access your files using the web browser based File Browser You can...

Страница 27: ...o a Net work 2 Choose which share s will be available to DLNA UPnP devices then enable UPnP for that share on the 5big Network 2 Dash board see section 4 6 Dashboard General Settings Fig 27 3 Now you...

Страница 28: ...Network 2 will be listed in this playlist Follow these steps 1 Make sure the 5big Network 2 is properly connected to your home network as described in section 2 Connecting to a Net work 2 Choose which...

Страница 29: ...pace Next format iSCSI share by clicking the Format button to the right of the iSCSI drive row TECHNICAL NOTE There is no maximum amount of the 5big Network 2 s storage you can allocated to iSCSIShare...

Страница 30: ...en you log in as a registered user you will be able to administer your own account and manager the files located in the shares to which you have access This chapter consists of the following sections...

Страница 31: ...not open LaCie Network Assistant will open it for you Use a Browser 1 Open your Internet browser Firefox Internet Explorer Sa fari etc and type your LaCie 5big Network 2 s IP address or machine name...

Страница 32: ...he file browser 4 3 Dashboard Navigation The Dashboard is made up of a central area surrounded by widgets or small boxes that represent the different pages that make up the Dashboard The widget displa...

Страница 33: ...te settings Workgroup Modify the Windows workgroup name to set your 5big Network 2 to belong to a certain workgroup Domain See section 4 6 1 Active Directory TECHNICAL NOTE Mac users connected to a ne...

Страница 34: ...ork 2 it could take a few minutes before they are available to UPnP DLNA certified players adapters 4 6 1 Active Directory This feature allows you to join the 5big Network 2 to a Windows domain Once c...

Страница 35: ...ext to the page title Users ac counts 2 In the box that opens type in the username You may enter 4 to 20 characters using letters case sensitive numbers the hyphen and the underscore No other symbols...

Страница 36: ...Deleting a User 1 Click the gray x to the right of the user listing in the table 2 In the confirmation box click Delete Fig 41 4 7 3 Editing a User 1 Click on the text in any field in the user table t...

Страница 37: ...h the individual belongs the more permissible rights prevail For exam ple if a user has access to a share called Backup and she belongs to a group that does not have this access she will still have ac...

Страница 38: ...does not delete users assigned to the group 4 8 4 Adding Removing Users from a Group To add or remove a user from a group click the edit icon to the right of the group s listing then select Manage use...

Страница 39: ...onal If you do not set a quota the size allocated to the share is unlimited until the drive is filled Then decide on whether the share will be public or private If you choose public all users and gues...

Страница 40: ...ect Manage Group Access Select a group in either the Read Write or Read Only box in the left hand column and click the add button To remove a group select the group in the right hand column and click...

Страница 41: ...il over If you have a second Ethernet connec tion to your compliant router or hub you can choose either Load balancing to improve Ethernet performance or fail over to ensure that when one Ethernet lin...

Страница 42: ...shboard open the Network page and enter the ser vice provider username hostname and password you set up 5 Click Apply 6 From any internet connection open a web browser and type the hostname Fig 54 You...

Страница 43: ...on the disk will be erased and the disk will be formatted Data on any USB or eSATA hard drive connected to the front port will not be affected To reformat 1 Click the FORMAT button 2 In the blue wind...

Страница 44: ...g the front blue button To wake the drive from Deep Sleep Mode press the blue button or use the Wake on LAN function in the LaCie Network Assistant see 4 12 2 Wake on LAN IMPORTANT INFO If Deep Sleep...

Страница 45: ...ate power supply status If green power is being supplied through the power cable If gray power is not being supplied through the power cable On the right under the heading Battery threshold level you...

Страница 46: ...tray Windows or menu bar Mac and select Con figuration Window Select then copy the MAC address text Fig 60 2 Next click the LNA icon in your system tray Windows or menu bar Mac and select Wake Up a D...

Страница 47: ...otification If you toggle this box on when significant events occur with your 5big Network 2 the administrator will automatically be sent an email if he or she set an email address in the Users page i...

Страница 48: ...pending on download owner Backup When a backup error occurs Admin Temperature The product has remained at maximum temperature for at least one minute Admin Password recovery A user has recovered his h...

Страница 49: ...take a few min utes to begin 4 14 1 Download Page Settings TECHNICAL NOTE The download manager is only available to administrators Below the list of downloads are several settings Fig 69 TCP Listening...

Страница 50: ...ead Write privileges for that share or the share must be Public 4 15 1 Creating a Backup Job 1 Click the green plus sign to the right of the page title Jobs List Fig 71 2 Set a Source share what you w...

Страница 51: ...NOTE For multi function printers only the print feature is supported If your printer has a scan feature for example it will not work when connected to the 5big Network 2 IMPORTANT INFO Only PostScrip...

Страница 52: ...your home network 2 Turn on the external hard disk and connect its USB or eSATA cable to the USB port type A see Fig 74 on the LaCie 5big Network 2 Fig 74 3 In a few seconds the disk should appear as...

Страница 53: ...logue window CAUTION Changing the RAID mode destroys all data stored on the LaCie 5big If you have saved data on the drives back up data before following these steps TECHNICAL NOTE Before you change t...

Страница 54: ...disk is rebuilt onto the hot spare disk When a failed disk is replaced the replacement becomes the new hot spare No data is lost in the case of a single disk failure but if a second disk fails before...

Страница 55: ...ase that a disk fails CAUTION In a RAID0 array if one physical disk in the array fails the data of all disks becomes inaccessible because parts of the data have been written to all disks RAID1 RAID 1...

Страница 56: ...aCie 5big Network 2 drives may be hot Use caution when removing 1 Carefully insert the drive tray into an empty drive bay When the drive tray is most of the way in and you feel resistance press the dr...

Страница 57: ...roduct s Dashboard will check if updates are available and install them if you wish Alternatively if you prefer to update your drive manually or are on a restricted network you can accomplish this usi...

Страница 58: ...er version make sure to uninstall previous versions 2 Download the latest software update for your product from here 3 Run LaCie Network Assistant 4 Go to Preferences and make sure IPConf Support is d...

Страница 59: ...lt all files will be moved to a folder called Recovery in Share and so by default will be available only to the administrator 1 Make sure to switch the Power Button to OFF 2 Press and hold the blue fr...

Страница 60: ...ion 6 1 LaCie Technical Support Contacts for details 5 1 System Log The system log allows you to review the type date time source and event ID of activities on the LaCie 5big Network 2 Additionally if...

Страница 61: ...nt supply of power Is the blue light on the front of the de vice flickering for an inordinate period of time If the blue light is flickering or will not turn on the power sup ply may be defective Plea...

Страница 62: ...password and receive an error mes sage Is your password correct If you input an email address in the User page you can retrieve your password To do this click on the forgot my password link on the lo...

Страница 63: ...ion Location 1 LaCie hard drive serial number Located on a sticker next to one of the product feet 2 Macintosh PC model Mac users Click on the Apple icon in the menu bar and select About This Mac Wind...

Страница 64: ...acie com ie contact LaCie Italy http www lacie com it contact Japan Elecom CO LTD http www lacie com jp contact LaCie Korea http www lacie com kr contact LaCie Latin America http www lacie com la cont...

Страница 65: ...his warranty does not apply to consumable parts unless damage has occurred due to a defect in materials or workmanship to cosmetic damage including but not limited to scratches dents and broken plasti...

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