LaCie
rugged
SAFE
• D
esign
by
n
eil
P
oulton
Frequently Asked Questions (FAQ)
User Manual
page 43
7. Frequently Asked Questions (FAQ)
Question
Answer
What operating system can I use for the
LaCie Rugged Safe?
The LaCie Rugged Safe works with the latest versions of Windows XP, Windows Vista, and
Windows 7; as well as the latest versions of Mac OS 10.5 and 10.6.
How many fingerprints can be regis-
tered?
Up to ten fingerprints can be registered.
How many users can have access to a
Rugged Safe drive?
A maximum of ten users can have access to a single Rugged Safe, including at least one ad-
ministrator. More than one user may be granted administration privileges. LaCie recommends
a minimum of two administrators since one person is rarely available all the time.
What should I do if the Rugged Safe
drive remains locked after swiping my
finger?
✦
Confirm that you are swiping your finger in the right direction (the front of the drive should
be facing you) and that you are touching the sensor for at least one second but no more
than five seconds.
✦
Be sure to wait a few seconds after connecting the LaCie Rugged Safe to your computer.
✦
Check with the administrator to make sure that you are registered and that you are using
the correct finger.
✦
Try cleaning the sensor with a dry, soft cloth or disconnecting and reconnecting the USB
2.0 or FireWire 800 cable.
If the problem persists, consult section
8.2. Troubleshooting the Fingerprint Sensor
for more
suggestions.
How can an administrator be changed?
An administrator can be changed on the LaCie Safe Manager Administration page (
5.2. Man-
age Your Rugged Safe
).
How can the authorized users be
changed?
Only users with administration privileges can add or remove users.
Should I keep a backup of the data
stored on the Rugged Safe?
LaCie recommends at least one backup of your data. To facilitate backups, the drive comes
with Intego for Mac and Genie for Windows.
Do I need to install LaCie Safe Manager
on all the computers that will share the
Rugged Safe?
No, the Rugged Safe does not require any special software to run on multiple computers. Just
connect the Rugged Safe drive to the computer following the instructions in section
3. Connect-
ing Your LaCie Rugged Safe
and an authorized user can swipe his finger over the sensor to ac-
cess the drive. The drive will not appear in My Computer/Computer (Windows) or the desktop
(Mac) until an authorized user has swiped his finger.
Can users change their profiles or re-
move other users?
Only users with administration privileges can add or remove users and change user profiles.
Users without administration rights may modify their fingerprint(s) and password.
Are my fingerprints stored on the Rugged
Safe?
The data for recognizing fingerprints is encrypted and stored locally on the drive. This data
cannot be copied and/or corrupted.
Can I open the case on the Rugged
Safe?
Removing the Rugged Safe casing will void the product warranty.
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