LaCie Big Disk
Triple Interface
page 0
Troubleshooting
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Are both ends of the FireWire or
USB cables firmly attached?
Check both ends of the FireWire or USB cables and make sure
that they are fully seated in their respective ports. Try disconnecting
the cables, waiting 10 seconds, and then reconnecting them. If the
drive is still not recognized, restart your computer and try again.
Have the FireWire or USB driv-
ers been installed correctly and
enabled?
Windows 2000 Users:
Go to
Start Menu > Settings > Control Panel > System > Hard-
ware tab > Device Manager button > USB Controller or IEEE
1394 Controller
. Click on the
+
sign next to the controller icon,
and you should see your device listed.
Windows XP Users:
Go to
Start Menu > Control Panel > Performance and Mainte-
nance > System > Hardware tab > Device Manager button > USB
Controller or IEEE 1394 Controller
. Click on the
+
sign next to
the controller icon, and you should see your device listed.
If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
The drive turns on
and off when you turn
your computer on and
off.
This is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the
computer off will automatically turn the drive off. If you wish to power off the drive while it is connected to
your computer, first make sure that your computer is not accessing the drive and then follow the steps page
19,
Disconnecting Your LaCie Big Disk
. After you have disconnected the drive, flip the On/Off/
Auto button on the back of the drive to turn the drive off.
FireWire 800 does not
work under Windows
2000.
Have you installed the Windows
2000 Service Pack 4?
In order to operate FireWire 800 devices under Windows 2000,
the Service Pack 4 update must be installed. This is a free download
offered on Microsoft’s website.
The drive is working
slowly.
Are there other USB or FireWire
devices connected to the same port
or hub?
Disconnect any other USB or FireWire devices and see if the
drive’s performance increases.
Is the drive connected via FireWire
to a computer running Windows
Vista?
Windows Vista includes a feature that allows you to disconnect
your LaCie hard drive from your computer without using the
“Safely Remove Hardware” icon in the task bar. This feature works
by disabling write caching on the disk, which can reduce the per-
formance of your drive.
Right-click on your LaCie hard drive in
My Computer
and se-
lect
Properties
.
Select the
Policies
tab.
Select
Optimize for performance
. You should notice an im-
provement in your drive’s performance. Follow the instructions
in section
3.4
to disconnect your drive from your computer.
1.
2.
3.
