KWAD Green Energy ECO 10, Руководство пользователя и обслуживания

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Policy for repair under warranty:
1. Despatch costs for returns should be paid in advance. All despatch costs relating to a return
are entirely for your account.
2. Products may be returned to us only if prior agreement has been obtained from the company.
Returns for which the company has not given permission will be sent back to you. The entire
costs for this despatch are for your account.
3. We will replace or repair products and despatch them to you free of charge through the
despatch service of your choice.
4. Should you prefer despatch by express (through a despatch service of your choice) the
despatch costs will be for your account.
Procedure for return:
1. Please request an RMA number from us beforehand in order to check whether you have
complied fully with the guidelines for installation and operation contained in the manual.
2. Phone our RMA department to request an RMA application form.
3. Ensure that ALL the information on the RMA application form has been completed in full.
4. For returns within the warranty period, you should include a copy of the client's copy
attached to your original sales invoice.
5. Send the RMA request form, the sales invoice and any other documentation (photographs
etc.) to us or provide them by email. An RMA number will be allocated to you within 24 hours
of receipt of the required documentation. Absence of the information required in points (3)
and (4), may result in refusal to allocate you an RMA number.
6. The RMA number should be shown clearly on the despatch label on the package and on the
despatch documentation.
7. All products reaching us without a label, or with an incomplete or illegible label, will be
refused, with costs for the return despatch for your account.
8. All packages delivered to us showing plainly visible damage will be refused without further
action.
9. Please check beforehand whether the products you are despatching to us are the same
products as those for which an RMA number has been issued. If the products received do not
correspond with the products entered under the RMA number allocated, we will return all of
them to you at your expense.
10. Returns without RMA number will not be accepted under any circumstances. No exceptions
to this of any kind are allowed at all.
11. An RMA number remains valid only for 21 calendar days after allocation. We retain the
right to refuse returned products received more than 21 days after the allocation date of
the RMA number.
Products that are not (any longer) covered by the warranty:
The customer bears the despatch and repair costs. You will be informed of the estimated
repair costs after the faults of the returned products have been diagnosed.
The costs for a diagnosis come to 50.00 € or more.