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TracPhone V7 User’s Guide

Chapter 4 - Troubleshooting

Viewing Status Information on the Control Unit

If you are unable to view the status information screens on the
modem’s web interface, you can also view system status information
on the control unit’s display. You can select either modem or antenna
status information from the main menu.

Modem Status Information

1. Press MENUS until the display shows “MODEM

STATUS.”

2. Press ACCEPT to start viewing the modem status

screens.

3. Press MENUS to scroll forward through the status

messages. Press CHANGE to scroll backward. When

you are done reviewing status messages, press EXIT.

MODEM STATUS
NEXT MENU ACCEPT

PRESS TO VIEW
EACH MODEM ITEM

MODEM STATE
ONLINE

Содержание TrackPhone V7

Страница 1: ...User s Guide TracPhone V7 3 axis Version...

Страница 2: ...please refer to the TracPhone V7 Installation Guide Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02...

Страница 3: ...trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this docum...

Страница 4: ...Declaration and Certification The TracPhone V7 system complies with the following harmonized standards under the R TTE Directive 1999 5 EC The conformity assessment procedure referred to in Article 1...

Страница 5: ...sing KVH s Enhanced Voice Service 15 3 Configuration Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones 25 Resetting the System to Factory Conditions 33 Configuring...

Страница 6: ...of Contents Viewing Status Information on the Control Unit 63 Calibrating the Antenna Gyros 70 Technical Support 72 A Wiring Diagram Wiring Diagram 75 B Menus Quick Reference Guide Menus Quick Referen...

Страница 7: ...roduction This chapter provides a basic overview of this manual and your TracPhone system It also provides important safety information you need to know before using the product Contents Using this Ma...

Страница 8: ...o the Configuration chapter for information on setting up the system for the desired preferences The user and or servicing technician should refer to the Troubleshooting chapter to help identify the c...

Страница 9: ...ESS Text in quotes is shown on the control unit display See Using this Manual on page 3 Cross reference to another chapter in the manual Visit www kvh com mvbservice for details Cross reference to a w...

Страница 10: ...ts radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the antenna No hazard exists directly below the ant...

Страница 11: ...ic diagram below the system consists of an antenna system control unit and modem that connect to a land based hub via a Ku band satellite The hub then provides the Internet link as managed by the Netw...

Страница 12: ...te and configure all aspects of the system The modem manufactured by ViaSat is the transceiver and brain of the system It processes all incoming and outgoing TCP IP data between the antenna and the sw...

Страница 13: ...omer Welcome Kit They are also available in PDF format at www kvh com mvbservice The PDF versions include blank fields allowing you to fill out the forms on your computer Fax or e mail the completed f...

Страница 14: ...xplains how to turn on and use the TracPhone V7 system It also explains how to interpret the startup screens Contents Satellite Communication Basics 11 Turning On the System 12 System Startup 13 Using...

Страница 15: ...e latest mini VSAT Broadband satellite coverage map visit our website at www kvh com minivsatmap Figure 2 1 Example of a Satellite Footprint In addition since satellites are located 22 300 miles 35 90...

Страница 16: ...een The control unit supplies power to the antenna Figure 2 4 Control Unit Front Panel Power Switch 5 Turn on your networked computer s 6 Wait five minutes for system startup see the next section for...

Страница 17: ...em to initialize The modem is communicating with the control unit The modem is providing satellite identification data to the antenna The antenna is searching for the mini VSAT Broadband service satel...

Страница 18: ...t updates Instant messaging Accessing corporate networks VPNs Data transfers NOTE The system must be activated before you can use it See Service Activation on page 8 for details High bandwidth applica...

Страница 19: ...cation or Automatic Location Information capabilities associated with emergency 911 or E911 services In addition the voice service will not work in the event of either a network service outage or a po...

Страница 20: ...dial plan s country If you are calling a number within the dial plan s country dial it as an in country call For example if your MTA is assigned a United States dial plan default setting and you are...

Страница 21: ...and avoid long distance or international calling charges regardless of your vessel s location For an additional monthly fee you may associate up to five virtual local numbers to each of the MTA s pho...

Страница 22: ...en activated Listening to Your VoiceMail Messages If the PHONE 1 or PHONE 2 light on the MTA is blinking orange when the telephone handset is on the hook you have new VoiceMail messages see Figure 2 5...

Страница 23: ...lution install KVH s optional UCH 250 Fax Server KVH part 19 0520 When you activate its corresponding fax service the UCH 250 gives you an additional phone number dedicated for faxing freeing up a PHO...

Страница 24: ...w to configure your computer for a wired Ethernet connection to the TracPhone V7 system For details on setting up a wireless network refer to the instructions provided with your wireless access point...

Страница 25: ...rightness of the control unit s front panel display 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT 3 Press CHANGE until the display shows the desired brightness setting HIGH MEDIUM...

Страница 26: ...TracPhone V7 User s Guide 24 Chapter 3 Configuration 5 Press EXIT to exit the menu...

Страница 27: ...tances When determining the need for a hazard zone keep in mind that the antenna can transmit down to an elevation of 24 so no danger exists directly below the antenna Figure 3 1 Example of an RF Radi...

Страница 28: ...es of the zone relative to the antenna s forward arrow which should be pointing toward the bow see Figure 3 2 NOTE Each RF hazard zone must span at least 5 Therefore be sure to set beginning and endin...

Страница 29: ...PT 4 Press MENUS until the display shows SET HAZARD ZONE 5 Press CHANGE until the display shows SET HAZARD ZONE YES 6 Press ACCEPT BRIGHTNESS HIGH NEXT ITEM CHANGE SET HAZARD ZONE NO NEXT ITEM CHANGE...

Страница 30: ...zimuth for zone 1 If the azimuth value is less than 100 set the first digit to zero 9 Press ACCEPT The cursor moves to the next number 10 Repeat steps 8 and 9 to set the remaining digits of the range...

Страница 31: ...lay shows XMT IN ZONES NO press MENUS If the display shows XMT IN ZONES YES press CHANGE until the display shows XMT IN ZONES NO Then press ACCEPT 14 Press EXIT to exit the menu Make sure XMT IN ZONES...

Страница 32: ...e control unit s Antenna Status menu see Antenna Status Information on page 66 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT Disabling RF radiation hazard zones allows the antenna...

Страница 33: ...y shows SET HAZARD ZONE 4 Press CHANGE until the display shows SET HAZARD ZONE YES 5 Press ACCEPT 6 Press MENUS until the display shows XMT IN ZONES SET HAZARD ZONE NO NEXT ITEM CHANGE SET HAZARD ZONE...

Страница 34: ...User s Guide 32 Chapter 3 Configuration 7 Press CHANGE until the display shows XMT IN ZONES YES 8 Press ACCEPT 9 Press EXIT to exit the menu XMT IN ZONES YES CHANGE ACCEPT WARNING XMT ALLOWED IN RF H...

Страница 35: ...n 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT 3 Press MENUS until the display shows FACTORY RESET Resetting the system clears all RF radiation hazard zones The antenna will be a...

Страница 36: ...User s Guide 34 Chapter 3 Configuration 4 Press CHANGE until the display shows FACTORY RESET YES 5 Press ACCEPT 6 Press ACCEPT again to reset the system FACTORY RESET YES CHANGE ACCEPT RESET TO FACTOR...

Страница 37: ...hase a middleware solution such as KVH s CommBox KVH part 72 0470 C2 compact or 72 0472 R8 rack mount The CommBox also offers least cost routing firewall bandwidth management web caching and optimizat...

Страница 38: ...s Control Panel navigate to the Network and Sharing Center You can find the Control Panel either through the Start menu or My Computer 2 At the Network and Sharing Center window double click the Local...

Страница 39: ...on 3 At the Local Area Connection Status window click Properties If this screen doesn t appear just skip to Step 4 4 At the Local Area Connection Properties window select the Networking tab Then selec...

Страница 40: ...ide 38 Chapter 3 Configuration 5 At the Internet Protocol Properties window select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK 6 At Local Area Connecti...

Страница 41: ...ions icon You can find the Control Panel either through the Start menu or My Computer 2 At the Network Connections window double click the Local Area Connection icon for the Ethernet connection you ar...

Страница 42: ...on Properties window select the General tab Then select Internet Protocol TCP IP and click Properties 5 At the Internet Protocol TCP IP Properties window select the General tab Then select Obtain an I...

Страница 43: ...TracPhone V7 User s Guide 41 Chapter 3 Configuration 6 At Local Area Connection Properties click OK 7 Restart your computer...

Страница 44: ...ion Mac OS X Follow the steps below to configure a Mac OS X computer 1 At System Preferences click the Network icon 2 At the Network window select the following Show Built in Ethernet Configure Using...

Страница 45: ...IP address assigned to a computer system onboard your vessel parties on shore will be able to access that computer directly over the Internet To request a static IP address just fill out the online fo...

Страница 46: ...atus lights indicate how to use the diagnostic functions and how to get technical support Contents Five Simple Checks 47 Control Unit Status Lights 48 Modem Status Light 50 Error Messages 51 Troublesh...

Страница 47: ...he antenna needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include buildings bridges mountains and onboard equipment or structures You can determine which...

Страница 48: ...atus lights should be lit green The following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Ind...

Страница 49: ...flashing Searching Antenna is searching for a satellite or the modem is initializing Red Fault Error detected see error message on display Light is Indicates Description Off Off Modem is powered off...

Страница 50: ...t conditions indicate Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is logged into the mini VSAT Broadband network Green flashing Transmitting Modem is...

Страница 51: ...d modem off then back on If the error persists contact KVH Technical Support The antenna s elevation motor or limit switch failed Contact KVH Technical Support The antenna is disabled because its temp...

Страница 52: ...hat provides better ventilation The control unit is not supplying enough power to the antenna Contact KVH Technical Support The GPS is not communicating with the control unit Try turning the control u...

Страница 53: ...nd check the RX RF cable The control unit is not forwarding satellite signal strength data to the antenna Try turning the control unit and modem off then back on If the error persists contact KVH Tech...

Страница 54: ...se RF energy might interfere with GPS reception You can also try turning the control unit off then back on The modem does not detect a local area network LAN on its User Enet port Make sure the switch...

Страница 55: ...then try turning the modem off then back on If the warning persists contact KVH Technical Support Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or y...

Страница 56: ...take 15 minutes for the MTA to download the configuration file Once the MTA s VOIP light is lit steady green try placing your call again Step 3 Verify the MTA Obtained an IP Address The MTA must recei...

Страница 57: ...rmation is available via the modem s local web interface Simply open the web browser on any networked computer and enter the following web address http 192 168 0 1 As long as the modem is connected an...

Страница 58: ...waiting for hub reply State Modem s operating state should be Transmit Enabled while the antenna is tracking the service satellite Login State Time days hours minutes seconds Duration of the current L...

Страница 59: ...e antenna is searching for a satellite FL State Should be Locked and green while the modem is logged in FLR Packets Rx Number of data packets received should continuously increment while logged in Dro...

Страница 60: ...s Availability of an adjacent satellite for continued coverage Handoff satellite available At your vessel s position another satellite s coverage area footprint overlaps your current satellite s footp...

Страница 61: ...te Online Tx Inhibit Antenna is tracking the service satellite but inhibited from transmitting due to either an RF hazard zone or location in a restricted area Online Tx Antenna is tracking the servic...

Страница 62: ...na and control unit ACU can be found on the ACU Status page click the ACU Antenna link in the sidebar Figure 4 4 ACU Status Page NOTE The General Status page provides all of the status information you...

Страница 63: ...it s display You can select either modem or antenna status information from the main menu Modem Status Information 1 Press MENUS until the display shows MODEM STATUS 2 Press ACCEPT to start viewing th...

Страница 64: ...connection Link OK Link Down Satellite currently selected for mini VSAT Broadband service Frequency of the satellite downlink in GHz Polarization of the satellite downlink Horizontal Linear Vertical...

Страница 65: ...P server Enabled Modem is assigning IP addresses to clients on the LAN Disabled IP addresses must be assigned manually to each client on the LAN Temperature of the modem chassis Modem serial number Mo...

Страница 66: ...shows ANTENNA STATUS 2 Press ACCEPT to start viewing the antenna status screens 3 Press MENUS to scroll forward through the status messages Press CHANGE to scroll backward When you are done reviewing...

Страница 67: ...he antenna s LNB that is required to receive signals from the current satellite only shown if the antenna is receiving true heading data Azimuth and elevation at which the antenna is currently pointin...

Страница 68: ...12 5 VDC Status of the antenna s BUC transmit power On BUC power is applied also reports actual measured power Off BUC power is disabled Should be greater than 20 VDC Antenna model Antenna serial numb...

Страница 69: ...er 4 Troubleshooting Skew cross azimuth motor software version Control unit serial number Control unit software version Status Message Description ANTENNA SKEW MOTOR SW VERSION 1 04 CTRL UNIT SERIAL 0...

Страница 70: ...e antenna s circuit board Therefore if you ever have a gyro or circuit board replaced you will need to recalibrate the gyros for the new part Follow the steps below to calibrate the gyros 1 Press MENU...

Страница 71: ...tion EL and skew gyros all pass P If any gyro fails F retry the calibration If it continues to fail please seek technical support see Technical Support on page 72 6 Once the gyros are calibrated the a...

Страница 72: ...hese serial numbers from the control unit s Modem Status and Antenna Status menus Remote Diagnostics If your vessel is located within a GPRS cellular coverage area KVH Technical Support may be able to...

Страница 73: ...User s Guide 73 Appendix A Wiring Diagram Appendix A Wiring Diagram This appendix provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wirin...

Страница 74: ...Off Audio SIM Power Power Power Power 4 3 2 1 8 7 6 5 POE 48V 12V DC RSTR WAN LAN PHONE 2 PHONE 1 1 2 11 10 9 8 7 6 12 5 4 3 Antenna Control Unit MTx MRx Modem Service Module Blue White White Blue Br...

Страница 75: ...V7 User s Guide 77 Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the control unit menus Contents Menus Quick Reference...

Страница 76: ...ue Heading GPS Status RF Hazard Zone 1 RF Hazard Zone 2 XMT in Zones Antenna DC Input Ctrl Unit DC Input BUC Power Control Antenna Model Antenna Serial Antenna Main Board SW Antenna RF Board SW Antenn...

Страница 77: ...TracPhone V7 User s Guide 81 Appendix C Glossary Appendix C Glossary This appendix provides a glossary of technical terms used throughout this manual Contents Glossary 83...

Страница 78: ...he gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are c...

Страница 79: ...Decibel Ratio of one power level to another DC Direct Current DHCP Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a networked...

Страница 80: ...s and 3 Gigabit 1 Gbps 1 000 Mbps Firewall Security mechanism that protects a network from unauthorized access Footprint Coverage area of a satellite Forward Link Communication path from the satellite...

Страница 81: ...P Address Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kbps Kilobits 1 000 bits per...

Страница 82: ...twork Operations Center NOC Station that maintains and manages a telecommunications network NIC Network Interface Card Expansion or built in circuit card that provides a computer with network communic...

Страница 83: ...ees Protocol Standard that establishes strict rules for how data is communicated over a network Return Link Communication path from the antenna to the satellite Another term for Uplink RF Radio Freque...

Страница 84: ...255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet M...

Страница 85: ...tor Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retriev...

Страница 86: ...or wireless networks Encrypts data to protect it from unauthorized interception WiFi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution O...

Страница 87: ...mail info kvh com KVH Europe A S Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk KVH Norway AS Horten Norway Tel 47 33 03 05 30 Fax 47 33 03 05 31 E mail commboxsales kvh com...

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