TracPhone V7 User’s Guide
53
Chapter 4 - Troubleshooting
The control unit has lost
communications with the modem.
Ensure the modem is powered on
and check the interconnecting
cables. You can also try turning
the modem off, then back on. If
the error persists, contact KVH
Technical Support.
The modem is not providing
satellite signal strength data to the
control unit. Try turning the
modem off, then back on. If the
error persists, contact KVH
Technical Support.
The antenna’s LNB (low noise
block) is not receiving 12-18 VDC
from the modem’s “Rx RF” port.
Ensure the modem is turned on
and check the RX RF cable.
The control unit is not forwarding
satellite signal strength data to the
antenna. Try turning the control
unit and modem off, then back on.
If the error persists, contact KVH
Technical Support.
The antenna’s RF software might
be corrupted. Check the wiring
and try turning the control unit
and modem off, then back on. If
the error persists, contact KVH
Technical Support.
Your vessel is located outside the
mini-VSAT Broadband coverage
area, where service is unavailable
(or you are located within a
governmentally restricted area).
Service will be restored once you
reenter the coverage area.
Error Message
Description
ERROR:
MODEM COMM FAILURE
ERROR:
MODEM RSSI FAILURE
ERROR:
NO LNB POWER
ERROR:
RF RSSI FAILURE
ERROR:
RF SOFTWARE FAILURE
OFFLINE
OUTSIDE COVERAGE
