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Before packing and shipping, your R6 monitors have been carefully inspected
and tested by the KRK team. However, after unpacking your monitors, please
carefully inspect them for exterior damage and immediately report any
physical damage during transit to your shipping carrier.
Please read the included Warranty Card and call KRK Customer Service at
(954) 316-1580 before sending your product to us. In some cases, our team
can resolve your problem immediately, avoiding down time due to shipping
delays. However, if Customer Service determines that a repair is needed; a
Return Material Authorization (RMA) number will be provided to you. After you
have obtained the RMA, you can return the R6s to the dealer where they were
purchased, or sent them directly to KRK Systems.
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- For the fastest and safest product return to KRK Systems, please use
the original shipping boxes and packaging materials. KRK Systems
cannot be responsible for any damages incurred during the
shipping process due to poor or inadequate packing. Please
remember to insure your shipment!
- If your monitor is out of warranty and you would like to obtain a quote
before repairing your product, please include a note with your contact
information on it and we will contact you with a service quote. Service
will be performed once your method of payment has been
established and approved.