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• If one of the monitors is working. Exchange the cable (coming from the
amp) from the nonworking monitor to the working unit. This will
determine whether it is the monitor, a faulty cable, the amplifier, or some
other glitch in the audio chain.
• If the monitor is still not responding, please contact KRK Customer Service.
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• Play some non-distorted source material at a low volume. Carefully cover
the tweeter (to block the sound) without touching the diaphragm. Is the woofer
producing a clean sound? If there is not a clear tonal quality or any sound
at all then the woofer probably needs to be replaced.
• Cover the woofer so you can hear mostly the tweeter. Is the tweeter
producing a clear sound? If there is not a clear tonal quality or any sound
at all then the tweeter probably needs to be replaced.
• Once you have a better idea of what may be at fault, please contact
KRK Customer Service.
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• Check the connections between the signal source and the amplifier and
then from the amp to the monitors.
• All audio equipment should use the same ground point. Check all other
devices using the same AC output in the building like dimmers, neon
signs, TV screens, and computer monitors. These devices should not be
using the same circuit.
To contact us, please visit the following page:
http://www.krksys.com/contact.php