13
Troubleshooting
Burner
flame
modulates
No
Fan turns
on?
No
1. Thermostat in SMART mode will not modulate flame height
2. Check in/out pressure readings according to owner’s manual
3. Check electrical connections and inspect wiring for damage
4. Inspect main burner orifice for blockage and correct size
5. Verify receiver is receiving transmitter command by beeping
- If no beep, see Remote Not Learning troubleshooting
6. Check continuity of step motor. Resistance between yellow/
orange and black/brown wires should be 25 ohms. (See pg 17)
-If no continuity or step motor is not regulating out pressure,
replace step motor.
Note: Not all fireplaces are equipped with fan
1. Remove batteries from battery back-up and test fireplace turns on
- If fireplace doesn't turn on, see pg 14 for 120VAC issue
2. Verify the ON/OFF rocker switch is in the ON position.
3. Verify there is power at the outlet the fan plugs into.
4. Verify the remote does not say OFF on remote
- Note: Fan in thermo settings is time delay.
5. Verify electrical connections are secure
6. Unplug the fan from outlet and plug into external 120V supply
- If fan works replace IFC module.
- If fan does not work, replace fan
Lights
turn on?
Note: Not all fireplaces are equipped with lights
1. Remove batteries from battery back-up and test fireplace turns on
- If fireplace doesn't turn on, see pg 14 for 120VAC issue
2. Verify the ON/OFF rocker switch is in the ON position.
3. Inspect light bulbs and fixture for damage. Replace if necessary
4. Inspect wiring and verify proper ground to the IFC is established
5. Check to make sure the remote is calling for the lights to be ON.
7. Check voltage on the IFC module (figure 3.2 pg 18)
- If no voltage replace IFC module.
- If voltage is present replace Light Kit.
Yes
Yes
Yes
3
System functioning
properly
Yes
