TrOUBLesHOOTING
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Normal Operation
• You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when
the humidity is high. This design feature helps remove moisture and improve efficiency.
• You may hear the thermostat click when the compressor cycles on and off.
• Water will collect in the base pan during high humidity or on rainy days .The water may overflow and drip from the
outdoor side of the unit.
• The fan may continue to operate when the compressor has cycled off.
Abnormal Operation
Air conditioner
does not start
Problem
Possible Causes
What To Do
Make sure the air conditioner plug is pushed
completely into the outlet and switched on.
Check the house fuse/circuit breaker box
and replace the fuse or reset the breaker.
If power failure occurs, switch off and
disconnect/unplug the power cord. When
power is restored, reconnect (plug in) the
power cord, switch on the power and wait
3 minutes to restart the air conditioner to
prevent tripping of the compressor overload.
Make sure there are no curtains, blinds,
or furniture blocking the front of the air
conditioner.
Clean the filter at least every 2 weeks.
See the operating instructions section.
When the air conditioner is first turned on
you need to allow time for the room to cool
down.
Check for open furnace floor registers and
cold air returns.
Set the air conditioner’s vent to the closed
position.
See Air Conditioner Freezing Up below.
Set the fan at MED or HIGH until the ice
melts.
Air conditioner
does not cool as
it should
Air conditioner
freezing up
The air conditioner is
unplugged.
The fuse is blown/circuit
breaker is tripped.
Power failure.
Airflow is restricted.
The air filter is dirty.
The room may have been
hot.
Cold air is escaping.
Cooling coils have iced up.
Ice blocks the air flow and
stops the air conditioner
from cooling the room.
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