COMe-bEP7 Module User Guide
www.kontron.com
// 113
13.2.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization
(RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible
for any loss or damage caused to the equipment received without an RMA number.
The buyer accepts responsibility for all freight charges for the return of goods to
Kontron's designated facility. Kontron will pay the return freight charges back to the
buyer's location in the event that the equipment is repaired or replaced within the
stipulated warranty period. Follow these steps before returning any product to
Kontron.
1.
Visit the RMA Information website:
http://www.kontron.com/support-and-services/support/rma-information
Download the RMA Request sheet for
Kontron Europe GmbH
and fill out the
form. Take care to include a short detailed description of the observed problem
or failure and to include the product identification Information (Name of
product, Product number and Serial number). If a delivery includes more than
one product, fill out the above information in the RMA Request form for each
product.
2.
Send the completed RMA-Request form to the fax or email address given
below at Kontron Europe GmbH. Kontron will provide an RMA-Number.
Kontron Europe GmbH
RMA Support
Phone: +49 (0) 821 4086-0
Fax:
+49 (0) 821 4086 111
Email: [email protected]
3.
The goods for repair must be packed properly for shipping, considering
shock and ESD protection.
Goods returned to Kontron Europe GmbH in non-proper packaging will be
considered as customer caused faults and cannot be accepted as warranty
repairs.
4.
Include the RMA-Number with the shipping paperwork and send the product
to the delivery address provided in the RMA form or received from Kontron
RMA Support.
Содержание COMe-bEP7
Страница 1: ...USER GUIDE COMe bEP7 Module Doc Doc ID BEP7M102...
Страница 2: ...COMe bEP7 Module User Guide This page has been intentionally left blank...
Страница 27: ...COMe bEP7 Module User Guide www kontron com 27 Figure 2 Bottom View of COMe bEP7 5 2x COMe interfaces...
Страница 52: ...COMe bEP7 Module User Guide www kontron com 52 HOT Surface Do NOT touch Allow to cool before servicing...
