10
Troubleshooting Tips
Troubleshooting tips
-
The following is provided to help diagnose a probable source of trouble. It is a guideline only and may not show all causes for all problems. For additional
troubleshooting help contact your local distributor or visit www.kascomarine.com for additional help.
NOTE: you may need to refer to your owners manual that was provided with your fountain for additional control panel settings and adjustments.
Problem
Possible
Cause
Likely Remedy
Light kit is
installed and
wired, but will
not turn on.
Power
is off or
disconnected
Ensure control panel is connected to the electrical circuit. Verify circuit breakers, timers, and/or interlock
switches are turned on and functional. Refer to your owner’s manual that was provided with the fountain
to check fountain control panel is operating properly.
Not dark
enough for
photo eye to
activate
C-25 control panel:
The control panel has a photo eye on the left side of the enclosure exterior. This photo eye measures
ambient light. To activate, the photo eye must not measure any ambient light for at least several minutes.
Also, the C-25 timer must be turned on (fountain operating) to allow the light circuit to energize.
Covering the photo eye with black electrical tape will activate the photo eye for testing.
C-85, or C-95 control panel with GFCI outlet and photo eye control:
The control panel has a photo eye on the left side of the enclosure exterior. This photo eye measures
ambient light. To activate, the photo eye must not measure any ambient light for at least several minutes.
Also, the fountain timer must be turned on (fountain operating) to allow the light circuit to energize.
Covering the photo eye with black electrical tape will activate the photo eye for testing. While the photo
eye is covered, the GFCI outlet can be reset if tripped.
Timer not set
properly
C-85, or C-95 control panel (and all 3phase fountain control panels) with terminal connections and timer
control for light kit:
The control panel has a second timer for controlling the lights (No photo eye). Ensure the light timer is
set to operate the lights. The timer has a built in Hand-Off-Auto swith. Ensure the switch is set properly.
Ensure the fountain is turned on. The light timer will not energize the light kit unless the fountain circuit
is energized.
GFCI is
tripped
C-25 control panel:
Reset the GFCI. If the GFCI does not reset it could be a ground fault in the fountai n wiring, or the light
kit wiring. Unplug both the fountain and light kit and reset the GFCI. If it resets, plug fountain then light
kit back in and see which one trips the GFCI. If the GFCI does not reset with both unplugged, then the
GFCI may be defective.
C-85, or C-95 control panel with GFCI outlet and photo eye control:
To reset the GFCI outlet the fountain timer must be turned on, and the photo eye must be activated.
(black electrical tape can be wrapped around the photo eye to activate it). Once these are on, the GFCI
reset button can be pressed. (unplug the light kit prior). Plug the light kit in and see if it operates. If the
GFCI trips again then the light kit may be damaged. If the GFCI does not reset (with light kit unplugged)
then it may be defective or the photo eye is not activated to send power to the outlet.
C-85, or C-95 control panel with terminal connections and timer control for light kit:
For panels with a GFCB (ground fault circuit breaker) and timer controlled lights, simply reset the two
pole breaker. This will turn the fountain and light kit back on if the timers are set to on! If it trips again,
disconnect the light kit from the terminals and reset. WARNING! you must turn off power to the panel
before disconnecting any wiring from the terminals! If the breaker trips with the light kit disconnected,
then disconnect the fountain as well and reset. If the breaker continues to trip it may be a defective
GFCB. If the breaker resets, then reconnect the fountain then the light kit to see which one trips the
GFCB.
3phase fountain control panels:
3phase fountain panels have a ground fault sensing module that will trip if either the light kit or fountain
has a ground fault. To reset the module, simply press the reset button in the panel. This will turn the
fountain and light kit back on if the timers are set to on! If it trips again, disconnect the light kit from the
terminals and reset. WARNING! you must turn off power to the panel before disconnecting any wiring
from the terminals! If the GFI module trips with the light kit disconnected, then disconnect the fountain
as well and reset. If the GFI module continues to trip it may be a defective module or an internal wiring
issue with the panel. If the module resets, then reconnect the fountain then the light kit to see which one
trips the module.
Lights work.
However,
they are not as
bright as when
first installed
Dirty lenses
Turn of power to the control panel and disconnect power cords to the fountain and the light kit. Bring the
fountain to the shore and inspect the light lenses. Over time, algae growth and hard water deposits on the
lenses can block light output. Clean the lenses with a soft brush and the light should be bright again.
