EVM Modules of the MS Series Technical Introduction and User’s Guide
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03, No Answer Message:
This message is announced in case the called
extension does not answer the call within 20 seconds. If the EVM module
supports the Voice Mail Message features, then a message can be left by
dialing”82” within this period.
Example:
“The extension you are calling is not here at the moment. You may
dial 82 to leave a message, you may call another extension or you may wait
for the operator.”
04, Wrong Number Message:
In the event that a wrong / invalid number is
dialed at any stage, this message is announced.
Example:
“You have dialed a wrong number. Please try again.”
05, “Please stay on the line” Message:
This message is announced on
the conditions specified below:
a.
If the operator is busy when the calling party is transferred to the
operator,
b.
If the calling party has called back the busy extension by dialing “5”,
c.
If the “Automatic Hold” is active on the line. (In that case there is no
need to mark the line as ACD).
After that message has been received, if the music on hold has been put on
line by the operator, then music is connected to the calling party. Otherwise
the calling party hears a short “beep.”
Example:
“Please stay on the line.”
This message is employed as the Automatic Call Waiting message, at the
same time. If a line, on which the Automatic Call Waiting program is active is
not answered by the EVM, or if the auto attendant has been taken off line,
then the exchange picks up the line in the event that the operator is busy,
first that message is announced on the EVM line and then the line is put on
hold.
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