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Troubleshooting

Symptom

Problem

Solution

The Duplicator Network

Center Software won’t detect

the Network Duplicator.

The Duplicator’s Network

Module is pre-configured as

DHCP by default.

Connect under a DHCP

LAN environment and then

manually configure the

network settings by clicking

on the “System” menu and

then select

Server Setting

Duplicator Network Device

always has a red icon and I

can’t connect to it.

The red icon is an indication

that the network device is

currently being used by

another user.

You can obtain more

details about the current

connection by right clicking

on“Duplicator Network

Device” and selecting

Details

. You can send the

other user a request to

disconnect by selecting

“Request Disconnect”.

The Duplicator Network

Device has a yellow “!”

exclamation mark on the red

icon and I can’t connect to it.

This is an indication that the

Ethernet port is being over

prioritized by the USB port.

Make sure that the USB port

is not connected while the

Ethernet cable is connected.

I’ve connected to the

Duplicator Network Device

successfully but my PC does

not have any drive letter that

is associated with the hard

drive.

The hard drive’s drive letter

has not been automatically

assigned.

Click on the “System” menu

and then select

Mount

Drive

. A window appears

that allows you to manually

assign the drive letter.

I’ve connected to the

Duplicator Network

Device successfully but my

computer asks me to format

the hard drive when I click

on it.

Kanguru Media Manager

isn’t installed.

The Kanguru

Duplicator’s hard drive is

formatted with a proprietary

file system that requires

Kanguru Media Manager to

be installed.

Install Kanguru Media

Manager and reboot your

computer.

Appendix D: Duplicator Network Center

Содержание BR-DUPE

Страница 2: ...purpose Kanguru Solutions reserves the right to revise or update its products software or documentation without obligation to notify any individual or entity Export Law Compliance Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product you warrant that you will not export directly or indirectly any Kanguru product without first ...

Страница 3: ... copies 14 3 4 2 Making copies from an existing hard drive partition 16 3 5 Compare 18 3 6 Copy Compare 20 3 7 Test 22 3 8 Test Copy 24 3 9 Mix Audio Tracks 26 3 9 1 Mixing Directly to CD 26 3 9 2 Mixing Through the Hard Drive 28 3 10 Select Source 30 3 11 Erase 31 3 12 Job Counter 33 3 13 Setup 34 3 13 1 Select Burn Speed 35 3 13 2 Duplication Mode 36 3 13 3 Language 37 3 13 4 Read Error Skip 37 ...

Страница 4: ...52 3 16 1 Select Partition 53 3 16 2 Load Partition 54 3 16 3 Rename Partition 55 3 16 4 Delete Partition 56 3 16 5 Partition Info 57 3 16 6 Format Hard Drive 58 Chapter 4 Warranty and Tech Support 59 Chapter 5 Troubleshooting 60 Chapter 6 Error Codes 62 Chapter 7 RMA Procedure 67 Appendix A Hidden Advanced Setup Menu 68 Appendix B Kanguru Media Manager for Windows 70 Appendix C Copy Connect for M...

Страница 5: ... to ensure recording stability DVD R RW and CD R RW only Ability to copy ISRC codes on CD DA masters 500GB hard drive for BD DVD CD image archival hard drive models only Hard drive allows for up to 100 full 4 7GB DVD images to be stored Use the Hard Drive as the source drive in place of any DVD RW drive 1 1 Package Contents Please check that all of the following items came included with your Kangu...

Страница 6: ...keep the surface of the Duplicator clear off dust Do not try to use the Air Duster to clean the system while the reader writer trays are open In doing so you may inadvertently blow dust into the recording device In order to operate the Kanguru Duplicator as a standalone unit no connection to the computer make sure that the unit is not connected to a PC via USB For more information please see secti...

Страница 7: ... Screen 3 Power On Off Button 4 Optical Disc Reader Referred to as Reader throughout this manual 5 Eject Button 6 Keypad Back 7 Power Supply 8 USB Connection Network Connection on Network Models 9 Ventilation Fans 10 Ventilation Vents 11 Hard Drive hard drive models only 12 Stability Feet select models only System Overview 1 2 3 4 5 7 8 9 10 12 6 11 ...

Страница 8: ...EED SOURCE Up Menu Option Scroll Up Down Menu Option Scroll Down Enter Forward OK Execute Escape Back Cancel Copy process shortcut button Test process shortcut button Change burn speed shortcut button Change source location shortcut button LCD Panel ...

Страница 9: ...he LCD will display the operating screen One of two screens will be displayed depending on whether or not you specified a Counter For more information on the Counter function please see section 3 2 2 Setting a Job Counter on page 11 Specify Counter If you specified a Counter Copying 4012MB 0 21 10 401MB Total capacity of master disc Amount completed Amount specified Current progress completed Curr...

Страница 10: ...uden Maxell TDK Philips DVD RW Verbatim Mitsubishi Chemical TDK Philips CD R 74 min or 80 min 40X Verbatim Mitsubishi Chemical Taiyo Yuden Maxell Philips CD R 4 32X Verbatim Mitsubishi Chemical Taiyo Yuden Ricoh Maxell Philips CD RW 74 min 24X Verbatim Mitsubishi Chemical Philips CD RW 4X 10X Verbatim Mitsubishi Chemical Ricoh Philips Please note that even among the media manufacturers listed abov...

Страница 11: ...s you to set a total value for the current job For example you can choose the total number of copies you want to make for a copy session The system will prompt you when the specified number has been reached If you want to set a specific value for the Job Counter 1 When prompted press the UP or DOWN button to navigate to Specify Counter Counter Specify Counter 2 Press the ENT button to enter the Sp...

Страница 12: ...he Copy shortcut button to enter theAuto Copy function For more information on the Auto Copy function please see section 3 14 Auto Copy on page 50 Press the Test shortcut button to enter the Test function For more information on the Test function please see section 3 7 Test on page 22 Press the Speed shortcut button to enter the Select Burn Speed function For more information on the Select Burn Sp...

Страница 13: ...and DOWN button to navigate the Main Menu Main Menu Overview 1 Copy page 14 2 Compare page 18 3 Copy Compare page 20 4 Test page 22 5 Test Copy page 24 6 Mix Audio Tracks page 26 7 Select Source page 30 8 Erase page 31 9 Job Counter page 33 10 Setup page 34 11 Auto Copy page 50 12 USB External Connection page 51 13 Hard Drive Setup hard drive models only page 52 The Main Menu ...

Страница 14: ...contain discs in them will automatically be ejected You will see the following Preparation screens Preparing Waiting for Master Preparing Waiting for Blanks 3 Insert your Master disc into the Reader drive and blank discs into the Writer drives Note For a disc to disc copy the master disc can be inserted in any of the disc drives The Reader is normally the 1st drive at the top of the tower You can ...

Страница 15: ...l 0 7 Waiting for Blanks PASS 7 number of discs successfully copied FAIL 0 number of discs that failed to copy 7 number of copies made for this job so far The successful copies will be ejected Remove the successful copies refill the trays with blank media and press the ENT button to continue making another round of copies Any discs that fail to copy bad copy will not be ejected automatically You w...

Страница 16: ...make a copy they are all stored inside the system Before you can make copies from an existing hard drive partition make sure you have loaded an image of the Master disc onto the hard disk drive see section 3 16 2 Load Partition on page 54 and that the hard disk drive is selected as your source drive see section 3 10 Select Source on page 30 Counter No Counter Kanguru Solutions 1 Copy 1 From the Ma...

Страница 17: ...r duplication That is caused by the initializing and finalizing stages Copying 4012MB 0 10 401MB 6 Once the Copy process has been completed you will see the following screen Pass 7 Fail 0 7 Waiting for Blanks PASS 7 number of discs successfully copied FAIL 0 number of discs that failed to copy 7 number of copies made for this job so far The successful copies will be ejected Remove the successful c...

Страница 18: ...cally be ejected You will see the following Preparation screens Preparing Waiting for Master Preparing Waiting for Blanks 3 Insert discs into the drives After you ve loaded the drives with discs close the trays and allow 5 10 seconds for the system to detect them If either of the preparation screens are displayed for more than 2 minutes after you have inserted your discs please check the quality o...

Страница 19: ...opies will be ejected Remove the successful copies refill the trays with blank media and press the ENT button to continue comparing another round of copies Any discs that fail to compare will not be ejected automatically You will need to manually eject them and throw them away if they are single recording discs Empty drives will also not be ejected automatically 6 Terminate the current job a If yo...

Страница 20: ... not contain discs in them will automatically be ejected You will see the following Preparation screens Preparing Waiting for Master Preparing Waiting for Blanks 3 Insert discs into the drives After you ve loaded the drives with discs close the trays and allow 5 10 seconds for the system to detect them If either of the preparation screens are displayed for more than 2 minutes after you have insert...

Страница 21: ...s made for this job so far The successful copies will be ejected Remove the successful copies refill the trays with blank media and press the ENT button to continue making another round of copies Any discs that fail to copy or compare will not be ejected automatically You will need to manually eject them and throw them away if they are single recording discs Empty drives will also not be ejected a...

Страница 22: ...shortcut button on the LCD panel to directly enter the Test menu For more information please see section 2 4 LCD Panel on page 8 Counter No Counter Kanguru Solutions 4 Test 1 From the Main Menu press the UP or DOWN button to navigate to Test Press the ENT button to enter the Test menu 2 You will see the Counter screen For more information on the Counter see section 3 2 2 Setting a Job Counter on p...

Страница 23: ...r of discs that failed the test 7 number of discs tested for this job so far Discs that passed the test will be ejected Remove the discs refill the trays with blank media and press the ENT button to continue testing another round of discs Any discs that fail the test will not be ejected automatically You will need to manually eject them and throw them away if they are single recording discs Empty ...

Страница 24: ...u have set the Counter any trays that do not contain discs in them will automatically be ejected You will see the following Preparation screens Preparing Waiting for Master Preparing Waiting for Blanks 3 Insert discs into the drives After you ve loaded the drives with discs close the trays and allow 5 10 seconds for the system to detect them If either of the preparation screens are displayed for m...

Страница 25: ...opies made for this job so far The successful copies will be ejected Remove the successful copies refill the trays with blank media and press the ENT button to continue making another round of copies Any discs that fail to test or copy will not be ejected automatically You will need to manually eject them and throw them away if they are single recording discs Empty drives will also not be ejected ...

Страница 26: ...dio Tracks menu 2 You will see the Mix Audio Tracks Options screen Press the UP or DOWN button to select Directly to Blank CD Press the ENT button to confirm your selection Kanguru Solutions 6 Mix Audio Tracks Once the Mix Mode selection is submitted you will see the Preparation screens Any drive trays that do not contain disc s in them will automatically be ejected Preparing Waiting for Master Pr...

Страница 27: ... Mixing 1 10 04 31 1 the system is currently transferring track 1 10 the current track is 10 complete 04 31 current track s running time 6 Once the mixing process is completed you can choose to either continue adding tracks from another audio CD or finalize the CD Finalizing Please Wait Total 6 Trk 26m 17s Finish Mixing Total 6 Trk 26m 17s Insert Next Master a If you want to add tracks from a diff...

Страница 28: ...jected Mix Audio Tracks Through Hard Drive Kanguru Solutions 6 Mix Audio Tracks 3 Insert an audio CD into the Reader drive After you ve placed an audio CD containing the track s you wish to copy please allow 5 10 seconds for the system to detect it If the Preparation screen is displayed for more than 2 minutes after you have placed your audio CD into the drive please check the disc quality After i...

Страница 29: ... CD will automatically be ejected Insert the next audio CD and repeat steps 4 6 to continue adding tracks b If you are finished adding tracks to the list press the UP or DOWN button to select Finish Mixing Press the ENT button and you will see the Confirm to Finalize screen Press the ENT button to confirm that you are ready to finalize the CD 7 The audio CD will be automatically ejected Insert bla...

Страница 30: ... the Select Source menu 2 The current Source drive s information is displayed on the screen If you want to use the 1st drive as the source drive press the UP or DOWN button to select Drive 1 and then press the ENT button to confirm your selection 3 If you want to use one of the other drives as the source drive press the UP or DOWN button to select a different drive and then press the ENT button to...

Страница 31: ...ll Erase or Quick Erase and then press the ENT button to confirm your selection 3 You will see the Counter screen For more information on the Counter see section 3 2 2 Setting a Job Counter on page 11 4 Once you have set the Counter any trays that do not contain discs in them will automatically be ejected You will see the Preparation screen 5 Insert the rewritable disc into the drive trays Give th...

Страница 32: ...ENT button to continue erasing another round of discs Any discs that fail to erase will not be ejected automatically You will need to manually eject them Empty drives will also not be ejected automatically 8 Terminate the current job a If you have finished erasing discs press the ESC button to terminate the current project and exit to the Main Menu b If you specified a Counter once you see the fol...

Страница 33: ...ing a Job Counter on page 11 You can turn the Job Counter On or Off The default setting is On Kanguru Solutions 9 Job Counter 1 From the Main Menu press the UP or DOWN button to navigate to Job Counter Press the ENT button to enter the Job Counter menu 2 Press the UP or DOWN button to select On or Off Press the ENT button to confirm the selection You will be returned to the Main Menu Job Counter O...

Страница 34: ... Press the ENT button to enter the Setup Menu Once in the Setup Menu press the ESC button at anytime to exit to the Main Menu Setup Menu Overview 1 Select Burn Speed page 35 2 Duplication Mode page 36 3 Language page 37 4 Read Error Skip page 37 5 CD Writing Mode page 38 6 Max Audio VCD CDG Speed page 39 7 Button Sound page 39 8 Startup Menu Item page 40 9 DVD R Compatibility Mode page 40 10 ISRC ...

Страница 35: ...OWN button to select a source to disc format burn speed Press the ENT button to confirm your selection Select Burn Speed CD to CD Speed Note If you purchased a hard drive model you will also have the option to select the hard drive to disc format burn speed CD to CD Speed Max 3 Press the UP or DOWN button to select the desired speed value If you select Max the system will always burn at the highes...

Страница 36: ...d onto the RES VEF partition If there is already an image on the RES VEF partition then this will copy over the existing image On the Fly default Instructs the system to copy directly from the master disc When using On the Fly mode no information is stored on the hard drive Prompt hard drive models only The system will ask you to select the Duplication Mode prior to performing a copy process Note ...

Страница 37: ...On The default setting is Off with Retry There are three options for the Read Error Skip function Off The system will not continue duplicating when it reads a disc error on the master disc Off with Retry The system will attempt to retry duplication if it encounters a read error on the master disc If it still cannot duplicate then the copy process will be aborted On The system will skip 64KB of dat...

Страница 38: ...ce Each time a track is finished the recording laser is stopped and two run out blocks are written When the laser starts writing another track one link block and four run in blocks are written Setup 5 CD Writing Mode CD Writing Mode Disc at Once 1 From the Setup Menu press the UP or DOWN button to navigate to CD Writing Mode Press the ENT button to enter the CD Writing Mode menu 2 Press the UP or ...

Страница 39: ...WN button to select the desired burn speed Press the ENT button to confirm your selection You will exit to the Setup Menu Note If the speed value you ve selected is the same as the current speed value the system will NOT respond to the ENT button You will have to press the ESC button to return to the Max Audio VCD CDG menu 3 13 7 Button Sound The Button Sound setting allows you to choose whether o...

Страница 40: ...ess the ENT button to confirm your selection You will exit to the Setup Menu 3 13 9 DVD R Compatibility Mode The DVD R Compatibility Mode setting allows you to turn the DVD R Compatibility Mode function On or Off Turning this function On increases the compatibility of DVD R media with a broader range of DVD players The default setting is On Note Enabling this function will increase the amount of t...

Страница 41: ... drive This is useful when a drive is producing copies with a high rate of failure or if a drive is not functioning properly By default all writer drives are Enabled Setup 11 Disable Drives Drive 1 Port 1 0 Enable Disable 1 From the Setup Menu press the UP or DOWN button to navigate to Disable Drives Press the ENT button to enter the Disable Drives menu 2 Press the UP or DOWN button to select a Wr...

Страница 42: ...ion You will exit to the Setup Menu 3 13 13 Select Loading Drive The Select Loading Drive setting allows you to choose which disc drive you want to use as the Loading drive The Loading drive is the drive used to load an image from a source DVD CD BD to a partition on the hard drive Setup 13 Select Loading Drive Drive 1 Port 0 Drive 1 Port 0 Selected 1 From the Setup Menu press the UP or DOWN butto...

Страница 43: ...d From the Setup Menu press the UP or DOWN button to navigate to Advanced Setup Press the ENT button to enter the Advanced Setup menu Once in the Advanced Setup menu press the ESC button at anytime to exit to the Setup Menu Setup 14 Advanced Setup Advanced Setup Menu Overview 1 Disc Info page 44 2 System Info page 45 3 Device Info page 45 4 Load Defaults page 46 5 Bootup Password page 47 6 System ...

Страница 44: ...ert your discs Insert your media into the drives Disc Info Please Insert Disc 3 Allow the system 5 10 seconds to recognize the discs When the discs have been recognized the screen will display information regarding the inserted disc 1 The drive the disc is occupying DVD R Type of media format Blank The media s status 0MB Total amount of data on the disc 1 DVD R Blank 0MB 4 Press the ENT button to ...

Страница 45: ...ionallowsyoutoviewinformationpertainingtothedevicesbuiltintoyoursystem such as the disc drives or a hard drive This information includes but is not limited to the device s manufacturer model number etc This information is useful when troubleshooting with a technician Advanced Setup 3 Device Info 1 From theAdvanced Setup menu press the UP or DOWN button to navigate to Device Info Press the ENT butt...

Страница 46: ...ontinue 1 From theAdvanced Setup menu press the UP or DOWN button to navigate to Load Defaults Press the ENT button to enter the Load Defaults menu 2 The system will prompt you to confirm whether you want to reset the system to the default settings Press the ENT button to confirm Press any other button to exit to the Advanced Setup menu After 3 5 seconds you will be returned to the Advanced Setup ...

Страница 47: ...tton to enter the Bootup Password menu 2 Press the UP or DOWN button to select Create Password Press the ENT button to enter the Create Password menu 3 Enter a four digit password For more information on entering names and numbers please see section 3 2 1 Entering Names and Numbers on page 11 4 Press the ENT button to confirm your password The Setting Saved screen will appear and you will be retur...

Страница 48: ...confirm your new password The Setting Saved screen will appear and you will be returned to the Bootup Password menu Removing the Bootup Password Advanced Setup 5 Bootup Password Bootup Password 3 Remove Password 1 From the Advanced Setup menu press the UP or DOWN button to navigate to Bootup Password Press the ENT button to enter the Bootup Password menu 2 Press the UPor DOWN button to select Remo...

Страница 49: ...n to view information on the BD drives if you did not purchase a Blu ray model this will always display 0 s for PASS and FAIL 3 Press the ENT button again to view the Total Usage Time screen This will display the total number of hours and minutes the drives have been operating for You can view the total usage time for individual drives by pressing the UP or DOWN button Total Mileage of DVD PASS 21...

Страница 50: ...rives are filled with blank media the duplication process will begin automatically After 2 or 3 seconds of processing time the Copy Progress screen will appear Note It is normal to see the progress indicator stay at 0 10 and 100 for approximately 30 seconds to one minute for duplication That is caused by the initializing and finalizing stages Copying 4012MB 0 10 401MB 3 Once the Copy process has b...

Страница 51: ... Duplicator to your PC using the USB cable provided USB Connection On Kanguru Solutions 12 USB Connection 2 From the Main Menu press the UP or DOWN button to navigate to USB Connection Press the ENT button to enter the USB Connection menu 3 Press the UP or DOWN button to select On or Off Press the ENT button to confirm your selection 4 If you changed the USB Connection setting after 3 5 seconds yo...

Страница 52: ...button to enter the Hard Drive Setup menu Once in the Hard Drive Setup menu press the ESC button at anytime to exit to the Main Menu Note You need to select the hard drive as the Source drive in order to access the Hard Drive Setup menu If the hard drive is not already selected as the Source drive then you will see the Select HDD as source screen Press the ENT button to confirm the hard drive as t...

Страница 53: ... 2 Press the UP or DOWN button to select a partition saved to the hard drive Press the ENT button to confirm your selection Note If you haven t loaded a Master disc image onto the hard drive you will see the Hard drive is empty screen For more information on loading an image on to the hard drive please see section 3 16 2 Load Partition on page 54 You will see the Selected screen appear for 2 to 3 ...

Страница 54: ...git number The first partition created is 0001 the second is 0002 etc New Partition Load the image on a new partition with a user created name You will have to enter the partition name manually Overwrite Load the image over an already existing partition This option is only available if you have previously loaded an image to the hard drive 3 Press the ENT button to confirm The Reader drive tray wil...

Страница 55: ...P or DOWN button to select a partition on the hard drive Press the ENT button to confirm your selection Note If you haven t loaded a Master disc image onto the hard drive you will see the Hard drive is empty screen For more information on loading an image on to the hard drive please see section 3 16 2 Load Partition on page 54 3 The Rename Partition screen appears Enter a new name for the partitio...

Страница 56: ...irm your selection Note If you haven t loaded a Master disc image onto the hard drive you will see the Hard drive is empty screen For more information on loading an image on to the hard drive please see section 3 16 2 Load Partition on page 54 3 The Delete Partition Confirmation screen appears Press the ENT button to confirm the image for deletion You will see the Deleted screen appear for 2 to 3 ...

Страница 57: ...ss the UP or DOWN button to navigate to Partition Info Hard Drive Setup 5 Partition Info 2 Press the ENT button to enter the Partition Info menu 003 DVD 4438M NEW 0003 VEF 003 The partition on the hard drive DVD The media format 4438M The partition size NEW 0003 VEF The partition name 3 Press the UP or DOWN button to view information about another partition 4 Press the ENT or ESC button to exit to...

Страница 58: ...on to navigate to Format Hard Drive Press the ENT button to enter the Format Hard Drive menu 2 Press the ENT button to confirm that you want to format the hard drive The Processing screen will appear Please allow 1 2 minutes for the Hard Drive Format process to complete 3 Once the Hard Drive Format process completes the Hard Drive Format Complete screen will appear for 2 3 seconds and then you wil...

Страница 59: ...eceipt of merchandise Please refer to the RMA Procedure section of this manual if your duplicator needs servicing Kanguru Solutions does not offer money back returns on its duplicator product lines due to the unique nature of the product All units will be fully supported under manufacturer s and or extended warranty plans Tech Support If you experience any problems installing your Kanguru product ...

Страница 60: ...dia on page 10 for a list of media that Kanguru Solutions recommends for use with the Duplicator Buttons do not function The Duplicator may still be busy performing a task Wait a moment and then press the button again If the button still doesn t work turn off the Duplicator and then restart the machine after a minute Copy completed but the copies are not readable executable Use the Compare feature...

Страница 61: ...the default settings Hard Drive not displayed at full size Hard drive manufactures use a conversion rate of 1GB 1 Billion Bytes or 1000 3 Bytes However most Operating Systems including our Duplicator uses the standard conversion rate of 1GB 1 074 Billion Bytes or 1024 3 Bytes Therefore an advertised 250GB 250 Billion Bytes hard drive s true capacity based on our system s standard is approximately ...

Страница 62: ...ution Please check the master disc for quality defects or errors 202 No Targets Description The blank disc s are missing when the job starts Possible Solution Please make sure blank discs are placed in Writer trays 203 Burner Mixed or Firmware version Mixed Description The model or firmware version of the writers in the duplicator is not the same Possible Solution This typically happens when you h...

Страница 63: ... When the error code occurs during the Compare process contact Tech Support 2 When the error code occurs during a Copy related process please go to Disc Info in the Advanced Setup menu to make sure the blank disc s capacity is large enough to fit the data size of the master disc see section 3 13 14 1 Disc Info on page 44 207 Targets M Code Mixed Description The blank discs contain different manufa...

Страница 64: ...formats are not supported by the Test function Please only use DVD R RW or CD R RW discs for this function 212 DVD is not supported Description Your system does not support the DVD format Possible Solution Compatible DVD drive required 213 DVD RAM is not supported Description Your system does not support the DVD RAM format Possible Solution Compatible DVD drive required 214 Blu ray is not supporte...

Страница 65: ...ossible Solution Please re format the hard drive 235 Hard Drive Access Error Description There s an error when accessing the hard drive Possible Solution Possible hard drive failure please contact Tech Support 240 Wrong Password Description The password entered is not correct Possible Solution Please confirm you typed in the correct password or try a different password 241 Login Failed Description...

Страница 66: ... Firmware Update File during the Update Firmware process Possible Solution Confirm the file is not a zip file If it is please extract it before you burn it to a CD Confirm the update file is written as Mode 1 Data CD Usually a Data CD created with Windows XP or Roxio s Drag to Disc is not in this format 261 Wrong update File Description The Firmware Update File is not compatible with your system o...

Страница 67: ...ers are valid for 30 days upon assignment Any return without a valid RMA number will be returned to the customer at their expense STEP TWO Ship and Insure your Duplicator Kanguru Solutions strongly recommends you fully insure the duplicator for shipping Kanguru Solutions is not responsible if the package is lost or damaged in transit We suggest using a shipping company that utilizes a tracking fea...

Страница 68: ...est the system component data transfer accuracy A Master disc or a Disc Image file in the hard drive and a set of identically copied media are required to perform this function 4 Burner Model Consistency When the Burner Model Consistency setting is set to On default the system will not allow the Duplicator to perform the Copy process if any of the Writer drives model numbers and or firmware versio...

Страница 69: ...ired to be installed in order for this function to work 9 Update Drives The Update Drives function will allow you to perform the firmware update for all Writer drives installed in the Duplicator at once Traditionally you would need to disconnect each Writer from the controller and then plug them into a PC one by one to perform the update By performing the Writer firmware update through the Duplica...

Страница 70: ...to run the setup program 4 The Installation Program appears Select I Accept after reviewing the license information and then click on the Next button 5 You will be prompted for a Product Key The Product Key can be found on the back of you Kanguru Duplicator Enter your Name Company Name optional and Product Key into the appropriate fields and then click on the Next button Note The product key is ca...

Страница 71: ...le to access the Duplicator s hard drive from the Duplicator You can only access the Duplicator s hard drive from the Duplicator when the USB Connection setting is Off 3 When the Duplicator boots up a new Hard Disk Drive named Duplicator will appear under My Computer 4 Copy Save your DVD image iso files to the Duplicator s hard drive DVD image files iso Copy Save your iso image files in the folder...

Страница 72: ...from your computer to your Duplicator through the USB connection Minimum Hardware Requirements Mac Computer Mac OS X 10 5 10 6 and 10 7 supported USB2 0 port 10MB of free disc space on your hard drive Software Installation 1 Download the installation DMG file to your desktop 2 Double click on the DMG file You will prompted for a password to access the files Enter the CopyConnect Product Key and th...

Страница 73: ...older and then double click on MacFUSE pkg Follow the installer instructions to install MacFUSE Note You may see the following message prior to installation Please click Continue to start the installer Appendix C CopyConnect for Mac ...

Страница 74: ...aller instructions to install MacFUSE Note You may see the following message prior to installation Please click continue to start the installer 6 Once fuse ext2 has been installed go back to the root directory and open the CopyConnect for Mac x86_64 folder and copy the CopyConnect for Mac application to the desktop Appendix C CopyConnect for Mac ...

Страница 75: ...t the hard drive doing so will erase any data stored on the hard drive 1 Connect the Kanguru Duplicator to your computer using the provided USB cable 2 From the Duplicator s main menu turn the USB Connection setting to On see section 3 15 USB External Connection on page 51 This will require you to restart the Duplicator 3 You will receive a message saying that the connected disk is not readable Th...

Страница 76: ...ternal hard drive browse and select the dmg or iso disc image file from the left window 7 Select Dup For Data as the Destination Folder Content 8 Click on the Transfer button to start transferring the image file to the Duplicator s internal hard drive Appendix C CopyConnect for Mac ...

Страница 77: ...s important to disconnect the CopyConnect connection before closing the application Failure to do so may cause the data on the duplicator s hard drive to become corrupted 11 After you have disconnected CopyConnect turn the USB Connection setting on the Duplicator to Off see section 3 15 USB External Connection on page 51 You may be required to restart the Duplicator 12 Disconnect the USB cable Whe...

Страница 78: ... Kanguru DVD Duplicator If you did not receive a CD with your duplicator or if you misplaced your CD you can download a copy of the installer file at http support kanguru com under the Downloads Duplicators Disc Duplicators section 2 Open My Computer or Windows Explorer and enter the CD drive 3 Double click on the DuplicatorNetworkCenter_v1 5 1 exe install application 4 Follow the Installation Wiz...

Страница 79: ...oceed to the next step A red icon appearing next to Duplicator Network Device indicates that the network Duplicator is currently being accessed by another user You can send the other user a request to disconnect by right clicking Duplicator NetworkDevice andthenselecting Request Disconnect from the menu You will receive a notification when the Duplicator Network Device is available The red icon wi...

Страница 80: ...llow exclamation mark on the red icon and I can t connect to it This is an indication that the Ethernet port is being over prioritized by the USB port Make sure that the USB port is not connected while the Ethernet cable is connected I ve connected to the Duplicator Network Device successfully but my PC does not have any drive letter that is associated with the hard drive The hard drive s drive le...

Страница 81: ...egal terms and conditions available at www kanguru com Please review and agree before use Thank you Kanguru Solutions 1360 Main Street Millis MA 02054 www kanguru com 07 05 12 V3 1 2012 Kanguru Solutions ...

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