KANEXPRO
HDMX44-18G
35 |
P a g e
EDID management does
not work normally
The HDMI cable is broken
at the output end.
Change for another HDMI
cable which is in good
working condition.
There is a blank screen on
the display when switching
The display does not
support the resolution of
the video source.
Switch again.
Manage the EDID data
manually to make the
resolution of the video
source
automatically
compliant with the output
resolution.
Cannot control the device
by control device (e.g. a
PC) through RS232 port
Wrong connection
Check to ensure the
connection between the
control device and the unit.
Wrong RS232
communication
parameters
Type in correct RS232
communication
parameters: Baud rate:
9600; Data bit: 8; Stop bit:
1; Parity bit: none.
Broken RS232 port
Send it to authorized
dealer for checking.
Static becomes stronger
when connecting the video
connectors
Bad grounding
Check the grounding and
make sure it is connected
well.
Cannot control the device
by RS232 / IR remote /
front panel buttons
The device has already
been broken.
Send it to authorized
dealer for repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.
