KANEXPRO
HDMX44-18G
34 |
P a g e
11. Troubleshooting & Maintenance
Problems
Causes
Solutions
Color losing or no video
signal output
The connecting cables
may not be connected
correctly or it may be
broken.
Check whether the cables
are connected correctly
and in working condition.
Fail or loose connection
Make sure the connection
is good
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection
Make sure the connection
is good
Input source is with HDCP
while
the
HDCP
compliance is switched off.
Send command /%[x]:[1].
to
change
HDCP
compliance status.
The
display
doesn’t
support
the
input
resolution.
Switch for another input
source or enable the
display to learn the EDID
data of the input.
No
output
on
the
amplifiers connected to
audio output ports
The amplifiers are not able
to decode HDMI audio
Change for amplifiers that
are capable to decode
HDMI audio.
Cannot control the device
via front panel buttons
Front panel buttons are
locked.
Send command /%Unlock;
to unlock.
Cannot control the device
via IR remote
The battery has run off.
Change for new battery.
The IR remote is broken.
Send it to authorized
dealer for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and
angle and point right at the
IR receiver.
Power Indicator remains
off when powered on
Fail or loose power
connection
Check whether the cables
are connected correctly.
