17
Hint and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance please call our UK Call Centre on
0344 561 1234. Our UK Customer Contact Centre is open 24/7.
Problem
Cause / Solution
Power
Speaker does not turn
on or does not respond
to the remote control.
• Make sure the mains plug is connected to the mains socket
and switched on at the mains.
• Check that the remote control has a battery. The battery
may need to be replaced.
• Make sure that the power switch on the back of the speaker
is switched to ON.
iPhone/ iPad / iPod
The speaker doesn’t
play files or doesn’t
function as expected.
• Make sure the function is set to iPhone/ iPad / iPod mode.
• Make sure the iPhone/ iPad / iPod is connected properly.
• Make sure the iPhone/ iPad / iPod is switched on.
• Volume level may need increasing on the iPhone/ iPad /
iPod.
Remote Control
No functions or
short range.
• The battery may need to be replaced.
• Aim remote directly towards the remote sensor.
• Remove any objects that are between the remote control
and sensor.
NFC
Can’t connect
• Make sure the Speaker is in Standby or Bluetooth mode
before touching the devices together.
• Make sure another NFC device isn’t already connected. If so
disconnect the other device.
If any anomaly is encountered, unplug the mains plug and reconnected again.
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