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7 Troubleshooting
7 Troubleshooting
Problem
Cause/Result
Action
Insufficient foam is
produced when the
milk is frothed or
milk sprays out of
the fine foam frother.
The fine foam frother is
dirty.
T
Clean the fine foam frother (see Chapter 5
‘Maintenance – Cleaning the fine foam
frother’).
T
Dismantle and rinse the fine foam frother
(see Chapter 5 ‘Maintenance – Dismantling
and rinsing the fine foam frother’).
Coffee only comes
out in drips when it is
being prepared.
Coffee or ground coffee
has been ground too finely
and is blocking the system.
The same filter cartridge
may have been used
several times or the water
hardness set incorrectly in
the programming mode.
T
Put the grinder on a coarser setting or use
coarser ground coffee (see Chapter 1
‘Preparing and using for the first time –
Adjusting the grinder’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine ’).
Water hardness
cannot be adjusted.
The CLEARYL Blue filter
cartridge is activated.
T
Deactivate the filter cartridge in
programming mode.
FILL TANK
is
displayed although
the water tank is full.
The water tank float is
trapped.
T
Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Grinder is making a
very loud noise.
There are foreign objects
in the grinder.
T
Contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
ERROR 2
or
ERROR 5
is
displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T
Warm the machine at room temperature.
Other
ERROR
messages are
displayed.
–
Switch the machine off with the On/Off
button. Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
E
If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details /
Legal information’).
