CHAPTER 17
Contacting Customer Support
•
Contacting Customer Support on page 73
•
Locating CTP Component Serial Numbers on page 73
•
Information You Might Need to Supply to JTAC on page 74
Contacting Customer Support
See the Juniper Networks Web site for complete customer service information:
•
http://www.juniper.net/support/guidelines.html
For your convenience, we provide multiple options for requesting and receiving technical
support from the Juniper Networks Technical Assistance Center (JTAC):
•
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
•
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
Related
Documentation
•
•
Locating CTP Component Serial Numbers on page 73
•
Information You Might Need to Supply to JTAC on page 74
•
Returning CTP Products for Repair or Replacement on page 67
Locating CTP Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization (RMA),
you must find the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
Related
Documentation
Contacting Customer Support on page 73
•
73
Copyright © 2015, Juniper Networks, Inc.
Содержание CTP1000 Series
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Страница 11: ...PART 1 Overview CTP1000 Series Platform Overview on page 3 1 Copyright 2015 Juniper Networks Inc...
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Страница 65: ...PART 5 Configuration Accessing the CTP1000 Platform on page 57 55 Copyright 2015 Juniper Networks Inc...
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Страница 85: ...PART 8 Index Index on page 77 75 Copyright 2015 Juniper Networks Inc...
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