Juniper CTP1000 Series, Руководство по оборудованию

Страница: 77 / 88

CHAPTER 15
Packing and Returning Hardware
• Return Procedure on page 67
• Returning CTP Products for Repair or Replacement on page 67
Return Procedure
When you need to return a component:
1.
Determine the part number and serial number of the component. For instructions, see
“Locating CTP Component Serial Numbers” on page 73 .
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). See
“Information You Might Need to Supply to
JTAC” on page 74 .
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
• The shipping address for the replacement component, including contact name and
phone number
•
Description of the failure
The support representative validates your request and issues an RMA number for
return of the component.
3.
Pack the device or component for shipment, performing the procedure described in
“Returning CTP Products for Repair or Replacement” on page 67 .
Related
Documentation
Returning CTP Products for Repair or Replacement on page 67
•
•
Contacting Customer Support on page 73
Returning CTP Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper tracking
and handling of returned material at the factory. Do not return any hardware until you
67 Copyright © 2015, Juniper Networks, Inc.