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MULTIMEDIA
cancel your subscription by calling SiriusXM
Guardian™ Care. If you have not added a
credit card to your account, SiriusXM
Guardian™ will send you an email or letter
in advance of your expiration date to remind
you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror.
12. How do I update my credit card
information? Login to your Owner’s Site,
and select Edit Profile, then select SiriusXM
Guardian™ Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex
-
pire, you will receive an email or letter of no
-
tification.
14. Can I get a refund if I have not used the
entire subscription? Prorated refunds are
provided from the date of cancellation for
annual plans or longer. Please see the
Uconnect and SiriusXM Guardian™ Terms &
Conditions for refunds related to billing
plans of other lengths and other circum
-
stances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care.
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/
data) or 3G, 4G (data), 5G (data) network.
Services that required your smartphone
only direct calls to Roadside Assistance Call
may be functioning if you have an operable
network.
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