Troubleshooting
Check This First!
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• Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website for details.
The receiver tracks too few satellites
• The elevation mask value is too high (above 15 degrees).
• Lower the elevation mask.
• The survey is conducted near obstructions (tree canopy, tall buildings, etc.).
• Move to an area free of obstructions, if applicable.
The receiver cannot obtain Code Differential and/or RTK solutions.
• Incorrect Base coordinates entered
• Specify the correct coordinates for the Base station
• The receiver is not configured as a Base or Rover.
• If the receiver should function as a Base, ensure it has the proper configuration.
• If the receiver should function as a Rover, ensure it has the proper configuration.
• The corresponding receiver options may be disabled or expired.
• Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website for details.
• A discrepancy exists between the differential standards used at the Base and Rover receivers.
• Ensure the Base and Rover receivers use the same corrections input/output format:
• The transmitting and/or receiving antenna may be improperly connected.
• Check that the radio modem’s antenna is securely and properly connected to the antenna
connector.
• Check that the radio modem’s antenna is undamaged. If damaged, contact your JAVAD GNSS
dealer to replace the antenna.
• The specified baud rate is incompatible with the baud rates the receiver supports.
• The baud rate is the rate at which the receiver transmits differential messages to the receiver and
vice versa. Change the baud rate to that which your receiver supports.
• The Base and Rover receivers use different radio link parameters.
• Configure the Base and Rover radio receivers according to the procedures listed in the applicable
section.
• The distance between the Base and Rover is too far.
• Close the distance between the Base and Rover.
• Use repeaters to increase radio coverage.
• There may be a source of radio interference that disrupts radio communications.
• Change the RF channel (if possible).
• Use a spectrum analyzer to detect the radio characteristics of the interfering signal and change
your system’s configuration accordingly.
• Remove the source of jamming signal or relocate your radio antennas (if possible).
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