Chapter 2
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T
ROUBLESHOOTING
This chapter will help you diagnose and solve some common problems you may encounter with your
receiver.
Warning:
Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the hardware.
2.1. Check This First!
Before contacting JAVAD GNSS support, check the following:
• Check all external receiver connections carefully to ensure correct and secure connections.
Double check for worn or defective cables.
• Check all power sources for drained batteries or incorrectly connected cables.
• Check that the most current software is downloaded onto the computer and that the most current
firmware is loaded into the receiver. Check the JAVAD GNSS website for the latest updates.
Then, try the following:
• Clear the NVRAM.
If the problem persists, see the following sections for other solutions.
The receiver does not power up
• The batteries may be discharged.
• The receiver may have a defective charger.
If, after connecting an external power source, the receiver still does not power up, contact JAVAD GNSS
Support for advice.
Cable specific problems
• The cable is not properly plugged in.
• Check that the cable connector is attached to the correct receiver port.
• Unplug the cable, then securely and properly reconnect it to the receiver.
• The cable is damaged.
• Use an undamaged cable. Contact your Dealer to replace the cable.
Generic problems
• The corresponding receiver options may be disabled or expired.
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