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8. What If ...
8.3 Technical malfunctions
These malfunctions may occur without an error message being displayed:
Error
Double-Check
Action
Vacuum is not or only slowly released.
Is the vacuum released within approx.
30 seconds?
Wait until the vacuum has been released and
remove the object. Switch the furnace on and
off again. *
Indication on display is incomplete.
Activate the display test program and *
*
Display is not illuminated.
Is the furnace properly connected according to
the Operating Instructions and switched on?
Correctly connect the furnace and switch it on.
Signal transmitter does not sound.
Is the signal transmitter switched off (Volume
= 0)?
Adjust volume.
Furnace head does not open.
Was the furnace head opened manually?
Open the furnace head only by using the
corresponding keys. Switch the furnace off and
on again.
Has the vacuum already been released?
Is the program still running? Wait until the
program is complete. Switch the furnace on and
off again. *
Vacuum pump does not start working.
Is the vacuum pump fuse defective?
Check fuse and replace if necessary.
Was the maximum power consumption
exceeded?
Use only the vacuum pump recommended by
Ivoclar Vivadent.
Is the vacuum pump correctly connected?
Correctly connect the vacuum pump to the
furnace base.
Final vacuum is not reached.
Is the vacuum hose OK?
Check vacuum hose and hose connection (from
the furnace to the pump and from the furnace
head to the furnace base).
Is the pump output OK?
Start the vacuum test program.
Humidity/condensation in the vacuum hose?
Start dehumidification program.
Incorrect or illogical temperature
indication
Is the thermocouple bent or fractured?
Contact your local Ivoclar Vivadent Service
Centre.
Is the thermocouple correctly connected?
Correctly connect thermocouple.
Is the thermocouple plug defective?
*
Cracks in the insulation
Are the cracks small and insignificant (hairline
cracks)?
Small cracks in the insulation do not negatively
influence the furnace.
Are the cracks large or have parts of the
insulation broken off?
*
Cracks in the quartz glass / heating
element
Are there cracks in the quartz glass or is the
quartz glass sheathing the heating wire
broken?
Switch off the furnace.*
The firing result does not meet the
expectations.
Are the firing parameters correct?
Set the firing parameters according to the
instructions of the material manufacturer.
Has the correct firing tray been used?
Use the original Programat firing tray or the
special firing tray recommended for the
respective material.
Has the furnace been calibrated?
Perform a temperature calibration.
Is the thermocouple damaged or bent?
*
The furnace does not send any
information to the Programat App
(e.g. at the end of a program).
Is the furnace connected to the Internet?
Connect the furnace to the Internet through an
Ethernet or WLAN connection.
No wireless LAN icon in the
information bar.
Has the furnace been connected to the
Internet?
Connect the furnace to the Internet via
wireless LAN.
The IoT function of the furnace does
not work.
Has the IoT function of the furnace been
activated?
Activate the IoT function in the settings.
More information can be found at
www.ivoclarvivadent.com/digitalservices
*If there are any questions, please contact the Ivoclar Vivadent After Sales Service.