Landline Modems
The modem doesn’t work
When you first try to use HyperTerminal or similar application , the system responds with a message
asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the
screen to install it.
Make sure the communication settings are correct in your application. Refer to the
online Help
for your
application.
The modem doesn’t dial a number
Check these things:
If you are using an external modem, make sure the cables are attached correctly.
Make sure your communications parameters are correct in your application. Refer to the online Help for
your application.
The modem dials and receives an answer but does not establish a connection
You may have incorrect parameters selected for your application to talk with the remote modem. Refer to
the online Help for your application.
You may need to adjust your modem’s baud rate or protocol selection.
Communications programs such as HyperTerminal don’t seem to work or they lock Windows
If you are using the internal modem, be sure to specify the proper communications
port
.
When you first try to use HyperTerminal or similar application, the system responds with a message asking
if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen
to install it.
The modem dials and the answering modem generates tone, but our modem does not begin the training sequence
to establish a connection
Although the problem may appear to originate from the computer, the source of the problem is the answering
modem.
Try setting up the answering modem to generate the correct V.22 tone, which can usually be done by
sending an AT command to the modem.
Page 69 of 74
GoBook II Help
9/30/2003
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