Interaction Media Server Appliance Installation and Configuration Guide
8
Introduction
About this guide
About this guide
This guide provides the procedures necessary for a successful
basic installation and configuration
of
an Interaction Media Server appliance, pre-installed components, and staged-for-installation
components.
The guide is intended for partners and implementers who plan to install and configure the
appliance. While the Interaction Media Server appliance simplifies the installation process, it does
not eliminate the need for a qualified installer.
For more information
For more information about the Interaction Media Server appliance and Interaction Media Server in
general, see the documents and website pages listed in this section.
Interaction Media Server appliance hardware specifications
For information about your server’s hardware specifications and hard drive configuration, contact
.
Factory Image Restoration Procedures
(Medium and Large Interaction Media Servers only)
See the Factory Image Restoration Procedures document for instructions on how to restore the
factory image (operating system and/or any Interactive Intelligence software) using an internal
USB flash drive (“Interaction Recovery Module”).
The Factory Image Restoration Procedures document is included in the box with the Interaction
Media Server appliance, and is also located in the Packaged Hardware Documents section of the IC
Documentation Library.
Check the IC Documentation Library on the Support website at
https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version.
Interaction Media Server Technical Reference
Interaction Media Server Appliance
Installation and Configuration Guide
(this guide) makes many
references to
Interaction Media Server Technical Reference
, the guide for new installation and
configuration of Media Server 4.0.
Note:
The
Interaction Media Server Technical Reference
includes detailed Media Server installation
procedures, functional overviews, configuration details, and optional prerequisites and post-
installation procedures.
The
Interaction Media Server Technical Reference
is available in the Technical Reference
Documents section of the IC Documentation Library. Check the IC Documentation Library on the
Support Web site at
https://my.inin.com/support/products/ic40/Documentation/index.htm
for the
latest version. This document is also located in the Interaction Media Server Appliance’s D:\ININ
Documentation directory.
