Interaction Media Server Appliance Installation and Configuration Guide
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Interaction Center Platform statement
This document may describe Interaction Center (IC) features that are not available or licensed in
your IC product. Multiple products are based on the Interaction Center Platform, and some features
are disabled or unavailable in some products.
Products based on the Interaction Center Platform include:
•
Interactive Intelligence Customer Interaction Center® (CIC)
•
Messaging Interaction Center™ (MIC™)
Since these products share some common features, this document is intended for use with all IC
products, unless specifically stated otherwise on the title page or in the context of the document.
How do I know if I have a documented feature?
Here are some indications that the documented feature is not currently licensed or available in your
version:
•
The menu, menu item, or button that accesses the feature appears grayed-out.
•
One or more options or fields in a dialog box appear grayed-out or do not appear at all.
•
The feature is not selectable from a list of options.
If you have questions about feature availability, contact your vendor regarding the feature set and
licenses available in your version of this product.
