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39
Troubleshooting
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your Instant Pot today!
If your problem persists or if you have questions, get in touch with a Customer Care Advisor
by email at
or by phone on
+44 (0) 3331 230051
.
Problem
Possible reason
Try this
Occasional clicking or
light cracking sound.
The sound of power switching and
the pressure board expanding when
changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of the inner pot.
Make sure the heating element is dry
before inserting the inner pot back into
the multicooker base.
Difficulty closing the lid.
Sealing ring is not properly installed.
Reposition the sealing ring. Make sure it is
snug behind the sealing ring rack.
Float valve is in the popped-up
position.
Gently press the float valve downward with
a long utensil.
Contents in multicooker are still hot.
Turn the steam release handle to the
Venting
position, then lower the lid onto
the multicooker base slowly, allowing heat
to dissipate.
Difficulty opening the lid.
Pressure inside the multicooker.
Release pressure according to recipe.
Only open the lid after the float valve
has dropped down.
Float valve stuck in the popped-up
position due to food debris
or residue.
Make sure steam is completely released by
quick-releasing pressure, then press the float
valve gently with a long utensil.
Open the lid carefully, then thoroughly clean
the float valve, surrounding area and lid
before next use.
Contents may be under pressure. To avoid scalding injury,
DO NOT
attempt to force the lid open
.
The inner pot is stuck
to the lid when the
multicooker is opened.
Cooling of the inner pot may create
suction, causing the inner pot to
adhere to the lid.
To release the vacuum, turn the steam release
handle to the
Venting
position.
Steam gushes from the
steam release handle
when it is in the Sealing
position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
3 L: 250 mL
5.7 L: 375 mL
8 L: 500 mL
Pressure sensor control failure.
Contact
Customer Care
.
Steam release handle is not
seated properly.
Turn the steam release handle to the
Sealing
position.
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