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Troubleshooting
Problem
Possible reason
Try this
Steam leaks from side
of lid.
No sealing ring in the lid.
Fit a sealing ring.
The sealing ring is damaged or not
properly fitted.
Replace the sealing ring.
Food debris attached to the
sealing ring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly.
Open, then close the lid.
The sealing ring rack is warped or
off-centre.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or
warps. Contact
Customer Care
.
The inner pot rim may be misshapen.
Check for deformation and contact
Customer Care
.
The float valve does
not rise.
Food debris on the float valve or
float valve silicone cap.
Remove the float valve from the lid and clean
it thoroughly. Perform the
Initial test run
to
check operation and record your findings.
Contact
Customer Care
.
Too little liquid in the inner pot.
Check for scorching on the bottom of the
inner pot. Add thin, water-based liquid to the
inner pot according to its size.
3 L: 250 mL
5.7 L: 375 mL
8 L: 500 mL
Float valve silicone cap damaged or
missing.
Fit or replace the float valve and/or silicone
cap.
Float valve obstructed by lid-locking
mechanism.
Tap the float valve with a long utensil. If
the float valve does not drop, turn the
multicooker off. Contact
Customer Care
.
No heat in the inner pot.
Perform the
Initial test run
to check operation
and record your findings.
Contact
Customer Care
.
Inner pot base may be damaged.
Perform the
Initial test run
to check operation
and record your findings.
Contact
Customer Care
.
Small amount of steam
leaking/hissing from the
steam release handle
during the cooking cycle.
Steam release handle is not in the
Sealing
position.
Turn the steam release handle to the
Sealing
position.
Multicooker is regulating
excess pressure.
This is normal; no action required.
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