Inspur NF5180M6, Руководство пользователя

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86
Type Description Support
Window
US**: serversupportusa@inspur.com
Korea: serversupport_kr@inspur.com
Japan: serversupport_jp@inspur.com
Local business
hours 9AM to
6PM
Monday to
Friday
**US: PST (GMT
-8)
Service
Portal*
1
US**: http://service.inspursystems.com/login.htm
EU: http://eurportal.inspur.com/
Local business
hours 9AM to
6PM
Monday to
Friday
**US: PST (GMT
-8)
RMA Services
Inspur may, at its discretion, repair or replace the defective parts. Repair or
Replacement parts may be new, used, or equivalent to new in performance and
reliability. Repaired or replaced parts are warranted to be free of defects in material or
workmanship for ninety (90) calendar days or for the remainder of the warranty period
of the product, whichever is longer.
Advance Replacement: Under the terms of Advance Replacement Service, if a problem
with customer product cannot be resolved via hotline and e-mail support and a
replacement part is required, Inspur will ship out replacement part(s) in advance within
one (1) business day. Customer should return defective part(s) within five (5) business
days after receiving the replacement(s). Inspur will cover one-way shipment via
ground.
Standard Replacement: When a hardware failure happens, customer may submit RMA
request to Inspur via e-mail or Service Portal*1. Inspur will review and approve RMA
submission, and provide an RMA number and return information that customer may
use to return for RMA service. Inspur will ship out replacement part(s) within one (1)
business day after receiving the defective part(s) and cover one-way shipment via
ground.
9.2
Inspur Service SLA
Inspur offers a variety of Service Level Agreements (SLA)*2 to meet customer
requirements with different service components and service level targets.

Base Warranty Services

Advance Replacement

9×5 NBD Onsite Service