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BlackBerry Enterprise Server for
Novell GroupWise

Version: 5.0 | Service Pack: 1

Installation and Configuration Guide

Содержание ENTERPRISE SERVER FOR NOVELL GROUPWISE

Страница 1: ...BlackBerry Enterprise Server for Novell GroupWise Version 5 0 Service Pack 1 Installation and Configuration Guide...

Страница 2: ...Published 2011 05 16 SWD 1034081 0516044412 001...

Страница 3: ...erprise Server databases 12 System requirements BlackBerry Attachment Service 13 System requirements BlackBerry Collaboration Service 14 System requirements BlackBerry MDS Connection Service 14 System...

Страница 4: ...tes Installing the BlackBerry Enterprise Server software 30 Install the BlackBerry Enterprise Server software 31 Specifying a name for the BlackBerry Administration Service pool during the installatio...

Страница 5: ...kBerry database notification system from a BlackBerry Configuration Database 58 Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances 58 11 Troublesho...

Страница 6: ...14 Legal notice 69...

Страница 7: ...optional components and configurations to meet your organization s requirements The BlackBerry Collaboration Service integrates with supported third party instant messaging servers to permit users to...

Страница 8: ...he same computer During the installation process you can choose to install the BlackBerry Collaboration Service BlackBerry MDS Integration Service BlackBerry Monitoring Service and BlackBerry Web Desk...

Страница 9: ...troller TheBlackBerryControllermonitorstheBlackBerryAttachmentServiceandrestartsitifitstopsresponding Installing the BlackBerry Collaboration Service The BlackBerry Collaboration Service provides an e...

Страница 10: ...system resources when it processes content requests Ifyouwanttominimizetheimpactthishasonmessagedelivery youcaninstalltheBlackBerryMDSIntegrationService by itself on a computer that is separate from t...

Страница 11: ...ce database to be available when the BlackBerry Configuration Database is unavailable if your organization s system resources are limited or if you want to run reports frequently Installing the BlackB...

Страница 12: ...memory 64 bit operating system Two 64 GB drives minimum RAID 1 32 bit operating system Two 36 GB drives minimum RAID 1 Disk space for the BlackBerry Enterprise Server and BlackBerry Administration Se...

Страница 13: ...kBerry Configuration Database static IP address for the computer To install the BlackBerry MDS Integration Service or the BlackBerry Administration Service in a pool a static IP address for the comput...

Страница 14: ...e vendor of your hardware load balancer outgoing data connection For the BlackBerry Administration Service an HTTPS connection using port number 443 System requirements BlackBerry Enterprise Server da...

Страница 15: ...principal database the Microsoft SQL Server instances for both the principal and mirrored databases must be the same version and edition only use static port number 1433 do not use named instances th...

Страница 16: ...Windows Server 2008 R2 SP1 IBM Lotus Sametime IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Lotus Sametime server No...

Страница 17: ...Windows Server 2008 R2 SP1 database conditions A database server that also hosts the BlackBerry Configuration Database static IP address To support the BlackBerry MDS Integration Service pool a stati...

Страница 18: ...browser Windows Internet Explorer 7 0 to 8 0 Mozilla Firefox 3 6 Safari 4 for Mac Google Chrome 4 Windows Internet Explorer 7 or later provides optimal support for BlackBerry WebDesktopManagerfeatures...

Страница 19: ...icate installed System requirements Messaging server AnyofthefollowingmessagingserverslocatedincloseproximitytowhereyouwanttoinstalltheprimaryBlackBerry Enterprise Server Novell GroupWise 8 0 1 HP1 Sy...

Страница 20: ...erry Enterprise Server and BlackBerry Enterprise Server components support remote access by administrators who use Remote Desktop Connection Unsupported environments Item Description DMZ The BlackBerr...

Страница 21: ...y Enterprise Server or BlackBerry Enterprise Server pair BlackBerry Attachment Service YoumustinstallthesoftwareupdateforKB22953onWindowsServer 2008 if you want the BlackBerry Attachment Service to su...

Страница 22: ...n files copy the Key Generator Application folder and its contents to the local drive 3 In Novell ConsoleOne locate the UNC path that specifies the wpdomain db file for the domain that you are generat...

Страница 23: ...on visit www novell com documentation edir88 edir88 page documentation edir88 edir88 data a7elxuq html to read Exporting an Organizational CA s Self Signed Certificate IftheNovellGroupWisePOAsareusing...

Страница 24: ...to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication If you connect the BlackBerry Enterprise Server BlackBerry MDS Integration Service and...

Страница 25: ...base creator dbcreator server role Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Serverinstallation process...

Страница 26: ...g file in a text editor 6 Change the file to include information that is specific to your organization s environment 7 Save and close the file 8 Open a command prompt window 9 Change to extracted_fold...

Страница 27: ...y Monitoring Service on a computer in the BlackBerry Domain you must install the SNMP service on each computer that you want to install the BlackBerry Enterprise Server on so that the BlackBerry Monit...

Страница 28: ...puters in the pool and the BlackBerry Web Desktop Manager on two other computers in the pool To make sure that the web browser does not display HTTP 404 error messages you can choose one of the follow...

Страница 29: ...erver 2 In the DNS management console access the forward lookup zone that you want to add the BlackBerry Administration Service instance or BlackBerry MDS Integration Service instance to 3 To create a...

Страница 30: ...CP connection all instant messaging sessions use that TCP connection Novell GroupWise Messenger one persistent socket connection for each instant messaging session Applications that are installed with...

Страница 31: ...if you are installing Microsoft SQL Server Express Microsoft NET Framework version 2 0 if you are not installing Microsoft SQL Server Express BlackBerry Enterprise Server Installation and Configuratio...

Страница 32: ...he SSL certificates for all Novell GroupWise POAs on the BlackBerry Enterprise Server If you are using a proxy server when you configure the SOAP port you must make sure that the proxy server is trans...

Страница 33: ...all or upgrade the BlackBerry Administration Service on the computer that you perform the installation process on in the BlackBerry Domain first 1 Log in to the computer that you want to install the B...

Страница 34: ...stration Service web address If you install only one BlackBerry Administration Service instance in the BlackBerry Domain you can accept the default pool name If you install more than one BlackBerry Ad...

Страница 35: ...ckBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server Before you begin Install a BlackBerry Enterprise Server and the BlackBe...

Страница 36: ...kBerry Administration Service instance in the BlackBerry Domain you can accept the default pool name If you install more than one BlackBerry Administration Service instance in the BlackBerry Domain yo...

Страница 37: ...ceive a prompt do not start the BlackBerry Router service until you configure the BlackBerry Router to connect to the BlackBerry Enterprise Server Install the BlackBerry Monitoring Service software Yo...

Страница 38: ...er that is separate from the database server that hosts the BlackBerry Configuration Database Type the names of the database server and BlackBerry Monitoring Service database 7 Start the BlackBerry Mo...

Страница 39: ...kBerry Enterprise Server to a standby BlackBerry Enterprise Server by running the setup application again By default the standby BlackBerry Enterprise Server enables you to fail over the following com...

Страница 40: ...ons dialog box perform the following actions Click Install a standby BlackBerry Enterprise Server to set up high availability IntheAdditionalcomponentslist selectanycomponentsthatyouwanttoinstallwitht...

Страница 41: ...ocate any of the global catalog servers that are associated with the Microsoft Active Directory account after you click the Next button you must choose the global catalog servers that you want to add...

Страница 42: ...erry Enterprise Server the BlackBerry database notification system installs automatically If you create the BlackBerry Configuration Database on a database server that you installed on a computer that...

Страница 43: ...tion for BlackBerry Enterprise Server services When you install or upgrade the BlackBerry Enterprise Server the setup application configures the account information for the BlackBerry Enterprise Serve...

Страница 44: ...y Administration Service services Log in to the BlackBerry Administration Service for the first time To open the BlackBerry Administration Service you can use a browser on any computer that has access...

Страница 45: ...ckBerry Administration Service or BlackBerry Monitoring Service using a computer that runs Windows Vista perform the following actions in the Certificate Import Wizard a In the Certificate Store dialo...

Страница 46: ...ess the BlackBerry Monitoring Service 3 On the Configuration menu expand Servers 4 Click Manage servers 5 Click the Edit icon for the BlackBerry Enterprise Server that you want the BlackBerry Monitori...

Страница 47: ...rimary group If you are not configuring high availability select Primary To include the BlackBerry Attachment Service instance in the secondary group select Secondary 8 Perform the following actions T...

Страница 48: ...ckBerry EnterpriseServer TheBlackBerryMessagingAgentrequiresaccesstotheremote BlackBerryAttachment Service so that it can process attachment requests 1 In the BlackBerry Administration Service on the...

Страница 49: ...omputer as the BlackBerry EnterpriseServer TheBlackBerryMessagingAgentrequiresaccesstotheremote BlackBerryAttachment Service so that it can process attachment requests 1 In the BlackBerry Administrati...

Страница 50: ...r should use for example port number 80 By default the port number is 3101 7 In the Windows Services restart the BlackBerry Router service Connect a BlackBerry Enterprise Server to a remote BlackBerry...

Страница 51: ...egration Service 5 Click Add 6 Repeat steps 4 and 5 for each BlackBerry Enterprise Server instance that you want to configure to use the BlackBerry MDS Integration Service 7 Click Save all Restrict da...

Страница 52: ...ry Configuration Database The setup application requires the Windows account to have more Microsoft SQL Server permissions to install the BlackBerry Enterprise Server than the BlackBerry Enterprise Se...

Страница 53: ...ws account that the BlackBerry Enterprise Server uses to run Click Properties 4 Map the Windows account to the BlackBerry Configuration Database 5 Change the Database role membership to rim_db_bes_ser...

Страница 54: ...ou can add or remove the following BlackBerry Enterprise Server components Component Options BlackBerry Enterprise Server You can choose one of the following options You can remove a BlackBerry Enterp...

Страница 55: ...of the following options If you installed a BlackBerry MDS Integration Servicewith a BlackBerry Enterprise Server you can remove the BlackBerry MDS Integration Service IfyouinstalledaBlackBerryEnterp...

Страница 56: ...tabase 5 In the Database information dialog box perform the following actions VerifythenamesofthedatabaseserverandBlackBerryConfigurationDatabasethattheBlackBerryEnterprise Server instances use If you...

Страница 57: ...bal catalog servers that are associated with the Microsoft Active Directory account you must choose the global catalog servers that you want to add to the list manually To add a global catalog server...

Страница 58: ...inistration Service does not display the information for the component that you removed Before you begin Remove the software for the BlackBerry Enterprise Server component from the computer 1 In the B...

Страница 59: ...nterprise Server software completes successfully 1 OnthecomputerthatyouremovedtheBlackBerryEnterpriseServersoftwarefrom ontheStartmenu clickRun 2 Type regedit 3 Click OK 4 Delete the remaining registr...

Страница 60: ...2 Using the console navigate to Database DBInstallScripts SQLServer 5 0 in the BlackBerry Enterprise Server installation files 3 Open the NotifyUnInstall sql file 4 Delete all commands after delete no...

Страница 61: ...tup application or the setup application stops responding Possible solution Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry 1 On the com...

Страница 62: ...erver software was installed Possible solution To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity you can install the SNMP service on the computer after you...

Страница 63: ...Click one of the BlackBerry Attachment Connector instances 3 On the Instance information tab locate either the MDS Connection Service Instance name section or the Email GroupWise Instance name sectio...

Страница 64: ...Collaboration Service is configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database Configure the component to use the correct port number 1 On the co...

Страница 65: ...The BlackBerry Administration Service pool name is the same as the FQDN of the host computer Possible cause A DNS record was not created before a BlackBerry Administration Service instance was instal...

Страница 66: ...installed the appropriate languages and text services on the computer that you use to install the BlackBerry Enterprise Server Installation and Configuration Guide The text in the license agreement is...

Страница 67: ...databases are the BlackBerry Configuration Database the BlackBerry MDS Integration Service database and the BlackBerry Monitoring Service database BlackBerry MDS BlackBerry Mobile Data System CDMA Co...

Страница 68: ...area network messaging server A messaging server sends and processes messages and provides collaboration services such as updating and communicating calendar and address book information MSDE Microsof...

Страница 69: ...ternet Protocol TCP IP is a set of communication protocols that is used to transmit data over networks such as the Internet TLS Transport Layer Security Triple DES Triple Data Encryption Standard XML...

Страница 70: ...Provide feedback 13 To provide feedback on this deliverable visit www blackberry com docsfeedback Installation and Configuration Guide Provide feedback 68...

Страница 71: ...n a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content...

Страница 72: ...INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS INADDITIONTOTHELIMITATIONS...

Страница 73: ...nd Services for access to corporate applications This product contains a modified version of HTML Tidy Copyright 1998 2003 World Wide Web Consortium Massachusetts Institute of Technology European Rese...

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