Returned Goods
Your attention is drawn to the terms and conditions. Any returned
Item must be accompanied by a return form. Using our customer
service department, they will authorise this subject to conditions
and offer you a returns number, NO PRODUCT can be returned
without this and will be refused at the destination address. It is
also very important to remember NO GOODS are accepted for re-
turn if built, used or no return number. In addition all boxes and
packaging must at all times be in the same condition as it was de-
livered. The goods must be as new and in a position (sub. to reason
of return) ready to be resold as so. Failure to adhere to this incurs
costs at the senders liability.
Spare Parts
We are happy to say due to our market position, we are probably
the largest stockists of all steam shower, non steam shower and
whirlpool bath spares in the UK. It is rare an item is out of stock
and usually on the shelf. All items are courier delivered where pos-
sible and 24 hour service in place. So you need something and out
of warranty just identify it from the instructions to build, call Insig-
nia on 0844 800 3069, tell them, pay by card over the telephone
and endeavour to despatch same day.
For the latest fitting instructions please visit
www.insigniarange.co.uk
For the latest fitting instructions please visit
www.insigniarange.co.uk
43 44
FAQs
What water pressure is required to operate you showers correctly and what
about your baths and basin taps?
2.5 bar is what we consider optimum pressure for all. A combi boiler is ideal just
make sure it is not giving too much pressure. If it is, use a pressure reduction
valve. If your house cannot deliver the required pressure you will need the assis-
tance of a pump.
I have a pump on my gravity fed system but it pulses so water comes out in
spurts. Why?
This could be a few things, if just installed you have the wrong pump or it could
be correct but in wrong position. If it pulses with a shower the chances are, it
will be on the hand shower application more than others. You need to consult
shower pump makers regards this offering the requirements we have stated
required for your product. If you have had this installed sometime and been fine,
the chances are lime scale has blocked the valve filters fitted in the back of the
shower valve block. Unscrew you hoses hot and cold and with a torch check in-
side you will see filters, remove these check and replace if required. Also check
hoses, as we have seen these blocked before in a very short space of time. Our
showers operate high pressure and calcium build up is faster than with older
systems. Think hard about a water softener it will answer future problems and
keep you covered by warranty because remember calcium damage is not cov-
ered.
I have a bath and shower where water only dribbles out, my old bath worked
great before and our tank supplied it fine.
You need a pump, increasingly more and more appliances operate on hi pres-
sure systems and tank fed hot water is on the way out as it is very inefficient.
Without changing your boiler this is a good investment. Tell your plumber you
need a twin impeller hot/cold feed pump.
